Autumn Lake Healthcare at Oceanview
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 352 Google reviews
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What this means for your family
This facility is highly regarded for its admissions process and clean environment, making it a strong contender for those prioritizing a welcoming atmosphere. However, given recent reports of communication lapses and slow response times, we strongly advise families to establish a clear point of contact and visit during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
352 reviews on Google“Autumn Lake Healthcare at Oceanview receives overwhelming praise for its admissions process, particularly regarding the helpfulness of staff like Pamela Ireland, and for its clean, well-maintained environment. While many families report high satisfaction with the nursing care and therapy teams, a small but vocal group of reviewers expresses serious concerns regarding communication, staffing levels, and food quality. Families should note that while the facility is widely regarded as a warm and professional choice, some experiences highlight potential gaps in responsiveness and meal service.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and supportive admissions staff
- Clean and well-maintained facility
- Professional and caring nursing and therapy teams
- Active and engaging activities department
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 2 reviewers)
- Poor communication with family members regarding resident status (mentioned by 2 reviewers)
- Food quality issues, specifically meals being served cold (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for keeping families updated on a resident’s daily status and health changes?
- 2Given that staffing levels can fluctuate, what is your current process for ensuring call bells are answered promptly when a resident needs assistance?
- 3With the facility having a 3-star CMS staffing rating, could you explain how you manage staff-to-resident ratios to ensure everyone receives timely care?
- 4I’ve heard great things about your activities department, so could you walk me through a few examples of how you keep residents engaged and active throughout the week?
- 5Regarding meal service, how do you ensure that food is served at the proper temperature and that residents’ dietary preferences are consistently met?
- 6How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“We could not have asked for a more pleasant experience. Every one, especially Pam from admissions, has been kind, helpful and caring.”
“The facility shows some age but is vee clean and the staff were efficient and kind.”
“I recently put a terrible review on here. Turns out it was a misunderstanding because of a medical file mix up. Everything with my loved one is going good and I think your facility is awesome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 48 deficiencies across recent surveys, including 4 complaint-triggered investigations where families reported issues. Fire safety and building infrastructure problems persist repeatedly across multiple years, alongside recurring food safety violations. The facility also had problems with medication management and care planning standards. While all deficiencies show correction dates, the repetitive nature of fire safety and food handling issues suggests ongoing operational challenges families should investigate during visits.
Oct 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 9, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jan 10, 2024Routine19
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 11, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 1, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 10, 2021Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Oceanview
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 33 of 60
Ownership & Management
Owners
Ocean View Associates Parent LLC
Owner · Organization
M&k Associates
Owner (parent company) · Organization
Jacobowitz, Jacob
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Pines, Malka
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schwartz, Joel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
352 reviews from families & visitors
Official Website
Visit autumnlakeoceanview.com
Medicare data downloads
Original nursing home datasets
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