Fountain Springs at Cape May Nursing & Rehab Cente
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 75 Google reviews
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What this means for your family
While many families report excellent experiences with the rehab and therapy teams, there are serious, recurring reports of slow response times and lapses in medical communication. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure that nursing staff are responsive to immediate needs.
Google Reviews
Google Reviews
75 reviews on Google“Fountain Springs at Cape May receives highly polarized feedback, with many families praising the compassionate staff and effective rehab services, while others report critical failures in medical care and responsiveness. While recent renovations and a friendly atmosphere are frequently highlighted, significant concerns regarding patient safety, hygiene, and communication persist in negative reviews. Families should carefully weigh the strong testimonials for rehab against the serious allegations of neglect and poor nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained environment
- Welcoming and helpful administrative team
Concerns
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
- Inadequate communication regarding patient status (mentioned by 2 reviewers)
- Poor hygiene and sanitation practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through your current process for monitoring and responding to resident call buttons to ensure timely assistance?
- 2We noticed some feedback regarding communication; what is the standard protocol for keeping family members updated on changes in a resident's health status or medication management?
- 3Could you share how your team maintains high standards of hygiene and sanitation throughout the facility on a daily basis?
- 4With a 5-star CMS rating for the facility overall, what specific programs or daily activities do you find are most successful in keeping residents engaged and happy?
- 5I see that you engage with feedback online; how does your administrative team use family input to make improvements to the care experience here?
- 6How does your nursing staff coordinate with the physical and occupational therapy teams to ensure a resident's medical needs are fully supported during their recovery or long-term stay?
Personalized based on this facility's data
Key Review Excerpts
“The BEST part is the PEOPLE who work there. From top to bottom they are kind and competent”
“The lack of communication was astounding.. I would call for an update and the nurses station on his wing never had anything… they didn’t look at nurses notes or anything”
“When I walked in, my mother was ringing for the nurse and no one responded. Her oxygen level was 70 and she could not breath.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 34 deficiencies across three surveys with recurring issues in fire safety systems, care planning, and medication management. The most recent November 2024 survey found problems with smoke barriers, sprinkler systems, and food safety. While all deficiencies show correction dates, the pattern of repeated violations in fire safety and assessment planning across multiple years suggests potential systemic challenges that families should discuss during visits.
Nov 26, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Apr 27, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Feb 18, 2022Routine14
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Fountain Springs at Cape May Nursing & Rehab Cente
for profit
Ownership & Management
Owners
Cape May Snf Holdco LLC
Owner · Organization
Copper Nj Trust
Owner (parent company) · Organization
Gold Nj Trust
Owner (parent company) · Organization
Nj Noble Parentco 3 LLC
Owner (parent company) · Organization
Silver Nj Tr
Owner (parent company) · Organization
Fogel, Shlomo
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit fountainspringscapemay.com
Medicare data downloads
Original nursing home datasets
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