Complete Care at Court House, LLC
Strong Medicare quality ratings; families often praise warm, friendly, and compassionate nursing staff. Still worth an in-person visit.
based on 274 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and friendly nursing staff, making it a strong contender for short-term rehab. However, families must be proactive; ensure you have a clear point of contact for medical updates and monitor call-button response times closely, as multiple reviewers have flagged these as significant areas of concern.
Google Reviews
Google Reviews
274 reviews on Google“Complete Care at Court House receives a high volume of positive feedback regarding its friendly, compassionate staff and clean environment, particularly from families of long-term residents and rehab patients. However, a significant minority of reviewers report serious concerns regarding understaffing, slow response times to call buttons, and inconsistent quality of medical care and communication. Families should be aware that while many have excellent experiences, others have encountered issues with basic care standards and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly, and compassionate nursing staff
- Clean and well-maintained facility
- Effective and professional physical therapy team
- Welcoming and helpful reception/administrative staff
Concerns
- Slow or non-existent response to patient call buttons (mentioned by 5 reviewers)
- Understaffing leading to inadequate patient care (mentioned by 4 reviewers)
- Poor quality or inappropriate meal options (mentioned by 4 reviewers)
- Unprofessional or dismissive attitude from specific aides/staff (mentioned by 3 reviewers)
- Lack of communication regarding medical procedures or health status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication loop to address concerns about daily care or resident needs?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure call buttons are answered promptly and residents aren't left waiting?
- 3I see that medication management is a priority area for improvement; could you walk me through your current process for ensuring accuracy and timely administration of medications?
- 4What steps are being taken to enhance the variety and quality of the dining experience to better meet the nutritional preferences of the residents?
- 5How do you keep families informed about changes in a resident's health status or medical procedures to ensure we are always kept in the loop?
- 6With a 120-resident capacity, how do you foster a sense of community and ensure that every resident receives personalized attention despite the size of the facility?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care was exceptional on the 2nd floor. The therapy staff were patient and professional. Carmen, from housekeeping was extremely caring and made sure my Mom had everything she needed.”
“My Mom was becoming ill. Paged three times and went to desk and still nurse wasn't to be found. My mom was getting sick and she was looking for a Covid test. Had to scream down the hallway as she began to feel numb.”
“The facility itself needs much work and the social worker Julia was less than understanding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 21 deficiencies across multiple surveys, including families filing complaints about accident prevention and quality care standards. The most recurring issues involve quality of life and care problems, fire safety violations, and infection control failures. While all deficiencies show correction dates, problems persist across different survey periods, suggesting ongoing challenges with maintaining consistent care standards and safety protocols.
Dec 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2025Routine7
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 2, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 10, 2021Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Complete Care at Court House, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 85 (Best)
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
274 reviews from families & visitors
Official Website
Visit ccatcourthouse.com
Medicare data downloads
Original nursing home datasets
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