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Nursing HomeMedicaid

Coventry House Inn

Strong Medicare quality ratings; families often praise beautiful, clean, and home-like facility. Still worth an in-person visit.

3905 Lorraine Path, St Joseph, MI 4908532 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 170 Google reviews

5
4
3
2
1
Coventry House Inn Nursing Home in St Joseph, MI — Street View
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What this means for your family

While the facility is visually impressive and offers excellent rehab services, the recent uptick in negative reviews regarding cleanliness and staffing is concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their current turnover and cleaning protocols.

Google Reviews

Google Reviews

170 reviews on Google
Coventry House Inn (often referred to as Caretel Inns) is frequently praised for its beautiful, home-like facility and generally friendly, attentive staff. However, families should be aware of significant, recurring concerns regarding understaffing, inconsistent management, and occasional lapses in cleanliness and patient care quality.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0Activities9.0Meds3.0Memory4.0Comms4.0ValueN/A

Strengths

  • Beautiful, clean, and home-like facility
  • Friendly and welcoming front-desk staff
  • Effective rehabilitation therapy team
  • Engaging activities and social events

Concerns

  • Understaffing leading to poor care and slow response times (mentioned by 6 reviewers)
  • Management and communication issues (mentioned by 5 reviewers)
  • Inconsistent cleanliness and hygiene standards (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(24)'20(4)'22(60)'24(68)'26(12)

Distribution · 424 analyzed

5
322
4
37
3
0
2
8
1
57
20 reviews posted between Nov 19, 2025Nov 21, 2025 · 15 were 5-star
15 reviews posted between Jul 14, 2025Jul 16, 2025 · 15 were 5-star
15 reviews posted between Mar 16, 2025Mar 19, 2025 · 15 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1With your strong staffing rating, how do you ensure that staff members are consistently available to respond promptly when a resident needs assistance?
  • 2I noticed some mixed feedback regarding communication; what is your standard process for keeping families updated on their loved one's health and daily status?
  • 3Given the focus on rehabilitation, how do you ensure that medication management remains precise and consistent for residents with complex needs?
  • 4Since you have a wonderful reputation for engaging activities, could you walk me through a typical week of social events for someone in memory care?
  • 5Regarding the recent health inspection findings, what specific steps has the facility taken to improve and maintain your hygiene and cleanliness standards?
  • 6How does your management team handle concerns or feedback from families to ensure that any issues are addressed quickly and effectively?

Personalized based on this facility's data


Key Review Excerpts

The rehab unit was very understaffed, poor care thru the night, people hollering for help, while the aid slept in a chair in the hallway.

Rehab patient's family · 2022★★☆☆☆

The therapists are GREAT! They push you to improve without making you feel bad about your progress. The nurses and the aides are GREAT TOO!

Rehab patient · 2022★★★★

My father in laws room was disgusting. I had came in several times to actually clean his room. I would leave things to see if they cleaned for a month food layed on his floor.

Long-term resident's family · 2025☆☆☆☆
Source: 170 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.70hrs
OK
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
19.4%
MI
20.2%
Berrien
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Berrien
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.5%
MI
15.0%
Berrien
17.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
14.4%
MI
11.2%
Berrien
14.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.5%
MI
19.5%
Berrien
16.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Berrien
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
MI
83.0%
Berrien
87.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.8%
Better than Avg
Here
89.8%
US
79.8%
MI
79.5%
Berrien
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MI
1.2%
Berrien
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (9.8)
1 complaint-triggered

Coventry House Inn has recurring issues with food safety and dietary services appearing in every survey, alongside persistent problems with medication management and facility safety measures. Families have filed complaints that led to inspections identifying safety hazards and emergency preparedness gaps. While all deficiencies show correction dates, the pattern of repeated violations in core areas like nutrition and pharmacy services suggests ongoing operational challenges that families should carefully consider.

Jan 8, 2026Routine
14
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 5, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 5, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 2, 2023Routine
17
0680Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Coventry House Inn

Organization Type

for profit

Chain Affiliation

Chain Name

Symphony Care Network

Chain Size

7 facilities nationwide

Chain avg rating: 1.9/5 · Rank 1 of 7 (Best)

Ownership & Management

Owners

Symphony of Michigan Holdings LLC

Owner · Organization

100%

Benoit Holdings LLC

Owner (parent company) · Organization

Calumet South LLC

Owner (parent company) · Organization

Fairhome Trust Uad 12312012

Owner (parent company) · Organization

Gzlt Holdings LLC

Owner (parent company) · Organization

Willow Delta Trust

Owner (parent company) · Organization

Krupp, Ari

Owner (parent company)

Senderowicz, Yossi

Owner (parent company)

Ziomkowski, Mary

Owner (parent company)

Key personnel

Truist5% or Greater Security InterestZiomkowski, MaryW-2 Managing EmployeeHartman, DavidOfficer / DirectorKrupp, AriOfficer / DirectorAria Consulting Services LLCManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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