Coventry House Inn
Strong Medicare quality ratings; families often praise beautiful, clean, and home-like facility. Still worth an in-person visit.
based on 170 Google reviews

Watch Coventry House Inn
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is visually impressive and offers excellent rehab services, the recent uptick in negative reviews regarding cleanliness and staffing is concerning. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their current turnover and cleaning protocols.
Google Reviews
Google Reviews
170 reviews on Google“Coventry House Inn (often referred to as Caretel Inns) is frequently praised for its beautiful, home-like facility and generally friendly, attentive staff. However, families should be aware of significant, recurring concerns regarding understaffing, inconsistent management, and occasional lapses in cleanliness and patient care quality.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and home-like facility
- Friendly and welcoming front-desk staff
- Effective rehabilitation therapy team
- Engaging activities and social events
Concerns
- Understaffing leading to poor care and slow response times (mentioned by 6 reviewers)
- Management and communication issues (mentioned by 5 reviewers)
- Inconsistent cleanliness and hygiene standards (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 424 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your strong staffing rating, how do you ensure that staff members are consistently available to respond promptly when a resident needs assistance?
- 2I noticed some mixed feedback regarding communication; what is your standard process for keeping families updated on their loved one's health and daily status?
- 3Given the focus on rehabilitation, how do you ensure that medication management remains precise and consistent for residents with complex needs?
- 4Since you have a wonderful reputation for engaging activities, could you walk me through a typical week of social events for someone in memory care?
- 5Regarding the recent health inspection findings, what specific steps has the facility taken to improve and maintain your hygiene and cleanliness standards?
- 6How does your management team handle concerns or feedback from families to ensure that any issues are addressed quickly and effectively?
Personalized based on this facility's data
Key Review Excerpts
“The rehab unit was very understaffed, poor care thru the night, people hollering for help, while the aid slept in a chair in the hallway.”
“The therapists are GREAT! They push you to improve without making you feel bad about your progress. The nurses and the aides are GREAT TOO!”
“My father in laws room was disgusting. I had came in several times to actually clean his room. I would leave things to see if they cleaned for a month food layed on his floor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coventry House Inn has recurring issues with food safety and dietary services appearing in every survey, alongside persistent problems with medication management and facility safety measures. Families have filed complaints that led to inspections identifying safety hazards and emergency preparedness gaps. While all deficiencies show correction dates, the pattern of repeated violations in core areas like nutrition and pharmacy services suggests ongoing operational challenges that families should carefully consider.
Jan 8, 2026Routine14
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 2, 2023Routine17
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Coventry House Inn
for profit
Chain Affiliation
Symphony Care Network
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Symphony of Michigan Holdings LLC
Owner · Organization
Benoit Holdings LLC
Owner (parent company) · Organization
Calumet South LLC
Owner (parent company) · Organization
Fairhome Trust Uad 12312012
Owner (parent company) · Organization
Gzlt Holdings LLC
Owner (parent company) · Organization
Willow Delta Trust
Owner (parent company) · Organization
Krupp, Ari
Owner (parent company)
Senderowicz, Yossi
Owner (parent company)
Ziomkowski, Mary
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit caretelstjoseph.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Caretel Inns of Royalton - Bristol
< 1 miAssisted Living · Saint Joseph, MI
Fullerton House
< 1 miAssisted Living · St. Joseph, MI
Caretel Inns of Royalton - Dover
< 1 miAssisted Living · Saint Joseph, MI
Woodland Terrace of St. Joseph Unit 2
< 1 miAssisted Living · Saint Joseph, MI
Woodland Terrace of St. Joseph Unit 3
< 1 miAssisted Living · Saint Joseph, MI
The Willows Assisted Living #1
< 1 miAssisted Living · St. Joseph, MI