Caretel Inns of Royalton Arlington
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 170 Google reviews
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What this means for your family
Caretel offers a beautiful, resort-like environment with a strong therapy team that many families appreciate. However, because multiple reviewers have raised serious concerns about staffing levels and room cleanliness, we strongly recommend visiting during off-hours or weekends to observe the actual care environment before making a decision.
Google Reviews
Google Reviews
170 reviews on Google“Caretel Inns of Royalton Arlington receives polarized feedback, with many families praising the clean, home-like environment and the kindness of the nursing staff. However, significant concerns exist regarding inconsistent staffing levels, poor food quality, and occasional lapses in cleanliness and communication that have led some families to relocate their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm and attentive nursing staff
- Home-like, resort-style atmosphere
- Effective rehabilitation therapy team
Concerns
- Understaffing leading to slow response times and poor care (mentioned by 5 reviewers)
- Poor food quality and dining service (mentioned by 3 reviewers)
- Unprofessional or disorganized management (mentioned by 4 reviewers)
- Poor cleanliness in resident rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With your focus on a resort-style atmosphere, how do you ensure that the level of personalized attention remains consistent for all 20 residents throughout the day?
- 2I’ve heard great things about your rehabilitation therapy team; how do they coordinate with the nursing staff to support residents who need extra help with daily mobility?
- 3Could you walk me through your current process for managing resident medications and how you keep families updated if there are any changes in a loved one's health?
- 4We value a high standard of living, so could you describe how you manage the housekeeping schedule to ensure resident rooms stay clean and comfortable?
- 5What steps is the management team taking to improve the dining experience and ensure that meal options are both nutritious and enjoyable for residents?
- 6How does your staff prioritize and respond to call lights or urgent requests, especially during peak times of the day?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are GREAT! They push you to improve without making you feel bad about your progress. The nurses and the aides are GREAT TOO!”
“My mom woke up in the middle of the night with a man sitting in a recliner next to her bed while she was sleeping. He was a patient there too!”
“The staff is top notch. Treats my wife with the care she deserves and keeps me informed as to any concerns they have.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A special investigation in late 2025 confirmed a violation where residents were not receiving medications according to label instructions due to pharmacy delays. While the facility has since been found in substantial compliance, there have been previous consultations regarding medication administration and staff training.
Dec 3, 2025Routine
Consultation was provided regarding previous medication administration violations.
Oct 26, 2025Complaint
Residents are not administered medications per label instructions; specifically, Resident A did not receive prescribed Lasix Oral Tablet 20 MG on 9/1/25 due to pharmacy delivery delays.
Sep 28, 2023Routine
Consultation was provided regarding employee training verification and physical plant items.
Ownership & Operations
Who Operates This Facility
Cliffside Company
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit caretelstjoseph.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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