Medilodge of West Bloomfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 200 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (56%)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · $62,790 in fines
What this means for your family
This facility offers a modern environment and a highly effective rehab therapy team, making it a potential candidate for short-term recovery. However, the recurring reports of slow response times to call lights and difficulty with medication management are serious concerns. If you choose this facility, we strongly recommend frequent, unannounced visits and establishing a clear, direct line of communication with the nursing supervisor.
Google Reviews
Google Reviews
200 reviews on Google“Medilodge of West Bloomfield (formerly SKLD and Heartland) receives highly polarized feedback, with many families praising the physical facility and rehab therapy team while others report severe neglect and communication failures. While some reviewers describe a clean, hotel-like environment with attentive staff, a significant number of reports cite long wait times for call lights, medication errors, and difficulty reaching staff by phone. Families should be aware that experiences appear to vary drastically depending on the specific shift and individual staff members assigned to a patient.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean, and well-maintained facility
- Professional and welcoming admissions staff
- Responsive maintenance department
Concerns
- Significant delays in responding to call lights and patient requests (mentioned by 14 reviewers)
- Difficulty reaching staff or administration via phone (mentioned by 12 reviewers)
- Poor quality or inappropriate food/nutrition management (mentioned by 9 reviewers)
- Understaffing, particularly during night and weekend shifts (mentioned by 8 reviewers)
- Medication management and administration errors (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 200 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the physical and occupational therapy teams are highly regarded here; how do you integrate those services into a resident's daily routine?
- 2With the current staffing levels, what is the standard protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3How does the nursing team manage medication administration to ensure accuracy and prevent the types of errors that can sometimes occur in a facility of this size?
- 4I see that communication is a priority for your team; what is the best way for family members to reach administration or nursing staff if they have urgent questions?
- 5Could you walk me through how the dining program is structured to ensure residents receive appropriate nutrition and have a positive experience during mealtimes?
- 6Given the recent focus on facility improvements, what steps is the leadership team taking to address the areas identified in the latest health inspections?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff was amazing to work with and helped me to get back on my feet literally. Special thanks to Luke and Osmha. Also special shout out to my nurses aids especially Chris who helped make the stay a lot easier.”
“My 5 star review is to recognize an outstanding Director of Nursing at this facility. Mattie Johnson has been a beacon of hope and help in some very rough times. The facility itself leaves a lot to be desired but I don't know how we would have managed without her help.”
“My mother was @ this place for 5 days 2/15 - 2/20…..came back from this place with bedsores on her bottom and her vagina area …..bleeding bedsores….Were the EMS thought she had blood in her urine…They did noted it down….This is crazy”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families triggered 30% of federal inspections at this facility, indicating ongoing concerns from relatives. The facility shows persistent problems with proper treatment and care, accident prevention, and medication management across multiple years. While the facility corrects deficiencies when cited, recurring patterns in core care areas suggest potential challenges in maintaining consistent quality standards between inspections.
Feb 25, 2026Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Feb 25, 2026Complaint9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 30, 2025Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Federal Penalties
Fine
Oct 19, 2023
$62,790
Payment Denial
Oct 19, 2023
16-day denial
Ownership & Operations
Who Operates This Facility
Medilodge of West Bloomfield
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
200 reviews from families & visitors
Official Website
Visit medilodgeofwestbloomfield.com
Medicare data downloads
Original nursing home datasets
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