Courtyard Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and long-term care due to its highly skilled therapy team and clean environment. However, if your loved one has complex medical needs or requires frequent physician intervention, you should closely monitor response times and verify the protocols for physician visits.
Google Reviews
Google Reviews
74 reviews on Google“Families can expect a clean and welcoming environment with a highly praised physical therapy and nursing team that emphasizes dignity and respect. While many reviewers highlight excellent communication and personalized care, some families have reported serious concerns regarding medical delays and insufficient preparation for complex neurological injuries.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Exceptional physical and occupational therapy services
- Clean and well-maintained facility
- Strong family communication and transparency
- Welcoming and friendly administrative staff
Concerns
- Delays in medical attention and physician visits (mentioned by 2 reviewers)
- Inadequate preparation for complex medical/TBI cases
- Staffing behavior and facility odor issues
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of personal care is maintained during shift changes?
- 2Since your therapy services are highly regarded, could you tell us more about how the physical and occupational therapists work with residents to maintain their mobility?
- 3How does the clinical team manage timely communication with physicians, especially if a resident's condition changes unexpectedly?
- 4What specific protocols do you have in place to ensure medical attention is provided immediately during after-hours or overnight periods?
- 5With the recent focus on facility improvements, what steps are being taken to ensure the environment remains consistently fresh and well-maintained for all residents?
- 6What kind of daily activities or social outings do you have planned to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is above and beyond amazing. I can’t say enough about the nurses my mom had and even she said they were amazing. EVERYONE… CNAs, PT, RNs, office staff, LVNs… treated her with so much love and care.”
“Teddy, the director of nurses, is amazing!!!! He stayed 3 hours past his shift to wait for my mother to arrive and be processed into the facility. He answered all our questions and was very professional and helpful.”
“My mom lived here for more than 5 years. There’s no perfect place but all we can ask for is effort and communication. I feel like this place led by their strong leaders helped my mom through her condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 12 complaint-triggered deficiencies showing families have filed reports about care issues. The most recurring problems involve medication management, infection control, and resident assessment/care planning. Recent surveys in 2025 show persistent issues including medication errors above 5%, infection control failures, and problems with resident notification about health changes, suggesting ongoing operational challenges despite the facility's corrections.
Mar 4, 2026Complaint5
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 12, 2025Routine23
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jun 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 19, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 30, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Courtyard Care Center
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 8 of 12 (Worst)
Ownership & Management
Owners
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit courtyardcarecenter.com
Medicare data downloads
Original nursing home datasets
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