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Nursing HomeMedicaid

Cornell Hall Care & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

234 Chestnut Street, Union, NJ 07083177 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 140 Google reviews

5
4
3
2
1
Cornell Hall Care & Rehabilitation Center Nursing Home in Union, NJ — Street View
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What this means for your family

This facility has a strong reputation for rehabilitation therapy, which makes it a viable option for short-term recovery. However, due to historical and recent reports of neglect and communication lapses, I strongly advise families to visit daily, especially during off-hours, to ensure your loved one's basic needs are being met.

Google Reviews

Google Reviews

140 reviews on Google
Cornell Hall Care & Rehabilitation Center receives polarized feedback, with many families praising the rehabilitation therapy team for successful recovery outcomes and others reporting severe neglect. While recent reviews highlight improvements under new ownership and specific staff members, recurring complaints persist regarding poor communication, slow response times, and inconsistent hygiene standards. Families considering this facility should be aware of the stark contrast between the high-quality rehab services and the reported lapses in basic daily care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Attentive and professional admissions staff
  • Warm, dedicated nursing and CNA staff in specific units
  • Clean and well-maintained environment (noted in recent reviews)

Concerns

  • Neglect and slow response to call buttons (mentioned by 9 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
  • Cold, unappealing, or poor-quality food (mentioned by 5 reviewers)
  • Inconsistent hygiene and failure to assist with toileting (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(4)'20(6)'22(14)'24(18)'26(12)

Distribution · 143 analyzed

5
97
4
12
3
5
2
4
1
25
16 reviews posted between Aug 28, 2025Aug 29, 2025 · 16 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed some families have shared great things about the therapy teams here; how does the physical and occupational therapy program integrate into a resident's daily routine?
  • 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
  • 3What steps are being taken to improve the variety and quality of the dining options and meal service?
  • 4How does the facility manage medication administration to ensure everything is handled accurately and timely?
  • 5What is the best way for family members to stay in consistent contact with the nursing staff or the admissions team regarding updates?
  • 6Can you tell me more about the daily social activities and how residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

The rehab staff were excellent with my mom for the two week stay she was there. They kept her active and her leg showed significant improvement.

Long-term resident's family · 2019★★★★★

I had a crisis today with a family member and the Director spent at least 2 hours of his time, at HOME, dealing with the situation, making sure it was positively resolved.

Family member · 2025★★★★★

My mom was there 12 days got sick and had to go emergency room. Understaffed and administration is ignorant to this. Physical therapy was supposed to be an hour a day which was not.

Family member · 2024☆☆☆☆
Source: 140 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
12.1%
NJ
11.7%
Union
13.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.5%
NJ
18.9%
Union
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Worse than Avg
Here
86.4%
US
93.4%
NJ
93.0%
Union
92.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
95.5%
NJ
97.2%
Union
92.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
19.4%
NJ
15.7%
Union
17.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.6%
Mixed vs Avgs
Here
11.6%
US
15.3%
NJ
9.1%
Union
12.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.1%
Worse than Avg
Here
71.1%
US
81.8%
NJ
78.7%
Union
81.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.2%
Better than Avg
Here
84.2%
US
79.7%
NJ
80.1%
Union
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NJ
1.2%
Union
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
17penalties
Near state avg (8.5)
6 complaint-triggered
$182,251 in fines

This facility shows concerning patterns with families filing 6 complaint-triggered deficiencies, including serious issues with inadequate nursing staffing and nutrition failures. The most recurring problems involve fire safety violations, medication management errors, and care planning deficiencies that persist across multiple surveys. While all identified deficiencies have reported correction dates, the pattern of repeated fire safety issues and complaint-driven investigations regarding basic care standards raises significant concerns about consistent quality oversight.

Apr 16, 2025Routine
18
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Apr 16, 2025Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 25, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 24, 2024Complaint
3
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 24, 2024Routine
26
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Minimal · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Nov 10, 2022Routine
12
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0363Potential for harm · Pattern

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Jan 24, 2024

$123,014

Fine

Nov 13, 2023

$4,587

Fine

Nov 6, 2023

$4,587

Fine

Oct 30, 2023

$4,587

Fine

Oct 23, 2023

$4,587

Fine

Oct 17, 2023

$4,587

Fine

Oct 10, 2023

$4,545

Fine

Oct 2, 2023

$4,587

Fine

Sep 25, 2023

$4,235

Fine

Sep 18, 2023

$3,882

Fine

Sep 11, 2023

$3,529

Fine

Sep 5, 2023

$3,176

Fine

Aug 28, 2023

$2,823

Fine

Aug 21, 2023

$2,470

Fine

Aug 14, 2023

$2,117

Fine

Aug 7, 2023

$1,764

Fine

Jul 17, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cornell Hall Care & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 34 of 60

Ownership & Management

Owners

Jacobs, Hyman

Owner

95%

Jacobs, Livia

Owner

5%

Key personnel

Hayes, VickiW-2 Managing EmployeeMetternich, ChristopherOfficer / DirectorJacobs, HymanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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