Plaza Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, attentive, and professional nursing staff. Still worth an in-person visit.
based on 293 Google reviews

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What this means for your family
Plaza Healthcare is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, because recent feedback has noted isolated issues with room furniture and equipment maintenance, we recommend touring the specific room your loved one will occupy to ensure it meets your standards for comfort and safety.
Google Reviews
Google Reviews
293 reviews on Google“Plaza Healthcare & Rehabilitation Center receives overwhelming praise for its nursing staff, particularly for their warmth, professionalism, and dedication to patient comfort. Families frequently highlight the facility's cleanliness and the effectiveness of the rehabilitation team in helping residents regain independence. While the vast majority of feedback is glowing, a recent concern regarding room maintenance and furniture availability suggests potential inconsistencies in the physical environment.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional nursing staff
- Effective and encouraging rehabilitation therapy team
- Clean and well-maintained facility environment
- Engaging and consistent activity programming
Concerns
- Lack of seating/chairs in patient rooms
- Maintenance issues such as rust on equipment
- Parking congestion and disorganized lot
Rating Trends
Tap a year to see what changed
Distribution · 231 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high staffing rating, how do you ensure that the nursing team remains consistent and attentive to residents' individual needs throughout the day?
- 2I noticed the facility has a strong reputation for rehabilitation; could you walk us through how the therapy team coordinates with nursing staff to support a resident's recovery goals?
- 3With the facility being quite popular, what is the best strategy for family members to navigate parking during peak visiting hours?
- 4We noticed some of the equipment in the facility shows signs of wear; what is your current process for identifying and addressing maintenance needs to ensure everything is in top condition?
- 5To help us plan for comfort, could you show us how you typically arrange furniture in the rooms to maximize seating space for visiting family members?
- 6Since the activity program is so well-regarded, could you share a sample calendar and explain how you help new residents integrate into these social groups?
Personalized based on this facility's data
Key Review Excerpts
“The staff cared for me with love, and passion. They treated me with respect. I felt like that I was part of a big family.”
“My father is receiving gentle care by the nursing staff and CNAs. She's always clean and presentable and seems content. Meals are generally quite palatable.”
“The nursing team is skilled, responsive, and thorough in their care. They maintain a calm, organized environment and ensure that residents’ needs are met promptly and with dignity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Plaza Healthcare shows a pattern of significant deficiencies across three surveys, with families filing at least one complaint about reporting of suspected abuse or neglect. The facility has struggled most with care planning and assessments, infection control, and staff training issues. While all deficiencies have correction dates, problems persist across multiple years, including recurring infection control violations and recent emergency preparedness failures, suggesting ongoing operational challenges that warrant careful consideration during any visit.
Jun 5, 2025Routine2
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2024Routine4
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jan 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 17, 2022Routine22
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Federal Penalties
Payment Denial
Jan 25, 2024
7-day denial
Ownership & Operations
Who Operates This Facility
Plaza Healthcare & Rehabilitation Center
for profit
Ownership & Management
Owners
Fishman Group LLC
Owner · Organization
Fishman, Benzion
Owner (parent company)
Fishman, Mordechai
Owner (parent company)
Fishman, Zev
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
293 reviews from families & visitors
Official Website
Visit plazahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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