Complete Care at Ocean Grove LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 102 Google reviews
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What this means for your family
This facility offers a clean, hotel-like environment and a strong activities program, but families should be aware of significant concerns regarding communication and weekend staffing. If you choose this facility, plan to be highly involved in your loved one's daily care and maintain frequent, direct contact with staff to ensure needs are met.
Google Reviews
Google Reviews
102 reviews on Google“Complete Care at Ocean Grove receives highly polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness, while others report critical failures in basic care. Families frequently express frustration over poor communication, slow response times to call bells, and inconsistent staffing levels, particularly on weekends. While some visitors find the environment welcoming and well-managed, others describe a facility that is understaffed, struggling with food quality, and failing to provide adequate attention to residents' hygiene and daily needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Effective physical therapy department
- Welcoming atmosphere for visitors
Concerns
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
- Poor communication and lack of follow-up from staff (mentioned by 3 reviewers)
- Substandard food quality and presentation (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for families to communicate with staff to ensure they receive timely updates about their loved one's care?
- 2With the current staffing levels, what is your facility's protocol for ensuring that call bells are answered promptly, especially during weekend shifts?
- 3Given the recent focus on improving the dining experience, could you walk me through how resident feedback is incorporated into the daily menu planning?
- 4What specific oversight measures are in place to ensure consistency and accuracy in medication management for residents?
- 5I see that your physical therapy department is highly regarded; how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6How does your nursing team balance the demands of a 147-resident facility to ensure that every resident receives personalized attention throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Call bells are never answered, very understaffed, I’ve never spoken with the social worker/case manager, PT has been terrible... she only had one shower over the course of a week.”
“The rooms ,other than the hospital beds, look like hotel rooms! Even the shared rooms are constructed as two separate areas. The staff were attentive and friendly and quickly responded to questions for help.”
“Residents are left in bed on weekends due to lack of staff. Food is a scoop of tuna or a sloppy Joe in a cardboard box.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 7 complaint-triggered deficiencies across recent surveys. The most recurring problems involve medication management, resident assessment and care planning, and daily living assistance. Most deficiencies appear corrected, though one recent issue with daily care assistance remains without a correction plan, suggesting ongoing challenges with fundamental resident care quality.
Jan 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 24, 2025Routine12
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Jul 24, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 15, 2025Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 28, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 19, 2024Routine9
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Complete Care at Ocean Grove LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 56 of 85
Ownership & Management
Owners
Pc Hmh Opco Holdngs LLC
Owner · Organization
Pc Hmh Holdings LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit ccoceangrove.com
Medicare data downloads
Original nursing home datasets
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