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Nursing HomeMedicaid Top Rated

Continuing Care at Maris Grove

Strong Medicare quality ratings; families often praise extensive on-site amenities and activities. Still worth an in-person visit.

500 Maris Grove Way, Glen Mills · Glen Mills, PA 1934266 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 55 Google reviews

5
4
3
2
1

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What this means for your family

While Maris Grove offers a vibrant social life and excellent physical amenities, families should be very cautious regarding the financial terms of the contract and the facility's communication protocols during medical emergencies. We strongly recommend reviewing the move-out fee policies in detail and asking for specific examples of how the facility notifies families when a resident is hospitalized.

Google Reviews

Google Reviews

55 reviews on Google
Maris Grove is a large continuing care retirement community that receives polarized feedback from families and visitors. While many long-term residents and their families praise the extensive amenities, social activities, and hotel-like environment, others report serious concerns regarding high costs, aggressive billing practices upon move-out, and instances of poor communication or neglect in medical care.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean8.0Activities9.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Extensive on-site amenities and activities
  • Hotel-like campus environment
  • Convenient access to medical and rehab services
  • Friendly community of residents

Concerns

  • Aggressive or excessive move-out/renovation fees (mentioned by 2 reviewers)
  • Poor communication regarding medical incidents/hospitalizations (mentioned by 2 reviewers)
  • Difficulties with food service and delivery logistics (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(5)'18(1)'20(3)'22(7)'24(13)'26(1)

Distribution · 62 analyzed

5
32
4
11
3
0
2
1
1
18

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We love how much the residents enjoy the on-site amenities; could you walk us through what a typical day of activities looks like for someone living here?
  • 2With the great access to medical and rehab services on campus, what is the specific protocol for notifying family members if a resident has a medical incident or needs to be hospitalized?
  • 3We want to make sure we understand the full scope of the monthly costs; could you provide a detailed breakdown of any potential move-in fees or costs related to room renovations?
  • 4How does the dining team manage meal delivery and service to ensure everyone receives their meals hot and on schedule?
  • 5It's wonderful to see how much the management engages with the community online; how does the staff ensure that communication remains consistent between the facility and families regarding daily care?
  • 6Since the facility has such a high staffing rating, how do you ensure that this level of care remains consistent during shift changes or overnight hours?

Personalized based on this facility's data


Key Review Excerpts

The most recent incident which has resulted in my family seeking an alternative residence was: my 99 year old grandma who cannot see or hear has been sent to the hospital BY HERSELF without notifying ANY family members.

Memory care family member · 2023☆☆☆☆

They say the whole apartment needs to be gutted down to the studs.! Most ridiculous scam we have ever come across in our lives! They are saying it will cost $80 thousand dollars to redo her apartment.

Long-term resident's family · 2025☆☆☆☆

In good times, is as close to a nice hotel as you can get, with excellent food service, and when health issues have intervened their rehabilitation facilities have been convenient, comprehensive and caring.

Long-term resident's family · 2017★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.42hrs
OK
Registered nurses for medical care
Total Nursing
4.92hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.5%
PA
19.9%
Delaware
22.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Delaware
17.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.3%
PA
18.4%
Delaware
11.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.2%
Worse than Avg
Here
85.2%
US
93.4%
PA
87.1%
Delaware
87.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.1%
Mixed vs Avgs
Here
17.1%
US
14.4%
PA
17.6%
Delaware
10.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.5%
Better than Avg
Here
19.5%
US
19.4%
PA
26.0%
Delaware
23.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
79.7%
PA
68.7%
Delaware
76.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.5%
Worse than Avg
Here
61.5%
US
81.8%
PA
69.2%
Delaware
68.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
PA
1.4%
Delaware
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Well below state avg (10.1)
1 complaint-triggered
$22,737 in fines

This facility shows a concerning pattern of recurring safety and care issues that persist across multiple surveys, with families filing at least one complaint that triggered an inspection. The most frequent problems involve fire safety systems (sprinkler maintenance, smoke barriers, cooking facilities), care planning deficiencies, and treatment quality issues. While all deficiencies have correction dates, several core issues like sprinkler system problems and care planning failures repeat across different survey years, suggesting ongoing challenges with maintaining consistent standards.

Feb 20, 2026Routine
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Mar 14, 2025Routine
8
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 14, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 1, 2024Routine
9
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Mar 14, 2025

$9,110

Fine

Feb 1, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

Continuing Care at Maris Grove

Organization Type

nonprofit

Chain Affiliation

Chain Name

Erickson Senior Living

Chain Size

17 facilities nationwide

Chain avg rating: 4.1/5 · Rank 4 of 17 (Best)

Ownership & Management

Owners

National Senior Communities, INC

Owner · Organization

100%

Bison, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ridley, Fred

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sones, Randall

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, IanOfficer / DirectorBrown, PatriciaOfficer / DirectorClupper, KatherineOfficer / DirectorColins, MaryOfficer / DirectorErstad, EileenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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