Concord Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise attentive, professional nursing and therapy staff. Still worth an in-person visit.
based on 139 Google reviews
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What this means for your family
Concord Healthcare is highly regarded for its physical therapy and nursing staff, making it a strong candidate for post-surgical rehabilitation. However, families of residents with dementia should conduct a thorough, targeted interview with the nursing director to ensure the facility's current memory care protocols meet your loved one's specific needs.
Google Reviews
Google Reviews
139 reviews on Google“Concord Healthcare & Rehabilitation Center is widely praised for its attentive, professional nursing staff and effective rehabilitation therapy programs that have helped many residents regain mobility. Families frequently highlight the facility's cleanliness and the helpfulness of the administrative team in navigating admissions and care transitions. While the vast majority of feedback is highly positive, a small minority of reviewers have raised concerns regarding dementia care expertise, occasional lapses in laundry management, and professional communication from specific management staff.”
Quality Themes
Tap a score for detailsStrengths
- Attentive, professional nursing and therapy staff
- Clean, well-maintained facility
- Helpful and responsive administrative team
- Effective post-surgery rehabilitation programs
Concerns
- Inadequate care or knowledge regarding dementia patients (mentioned by 2 reviewers)
- Missing or mismatched personal clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Given that your rehabilitation programs are highly regarded, how do you ensure that same level of specialized attention is applied to residents requiring memory care?
- 3What specific protocols or staff training programs do you have in place to support residents living with dementia?
- 4We understand that keeping track of personal belongings can be a challenge in a facility of 120 residents; what systems do you use to ensure clothing and personal items are managed and returned properly?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences an urgent medical change during the night?
- 6With your strong focus on post-surgery recovery, what does a typical day look like for a resident balancing therapy sessions with social activities and downtime?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing staff the PT's the OT's and the rest of the staff all share the common mantra of displaying utmost comp”
“My father was admitted to the Concord Rehab facility for a 5-day rehab... The Concord facility staff... were tremendously helpful, courteous, caring, understanding, and most importantly synchronized to make the stay as painless, yet productive as possible.”
“The nurses and aides always acted like you are a bother when asking questions or for updates on the patient’s progress.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Concord Healthcare shows a pattern of fire safety and dietary service deficiencies across multiple surveys, with recurring issues in building safety systems and food preparation. All 10 deficiencies have been corrected by the facility, though problems with fire alarms, emergency exits, and nutrition services have appeared in different surveys over the past three years, suggesting these areas may need ongoing attention.
Dec 20, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Nov 3, 2023Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2021Routine3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Concord Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Colev Gestetner
7 facilities nationwide
Chain avg rating: 3.9/5 · Rank 4 of 7
Ownership & Management
Owners
Gestetner, Colev
Owner
Grossman, Eliezer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit concordhc.com
Medicare data downloads
Original nursing home datasets
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