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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 366 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Complete Care at Laurelton, LLC has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about inconsistent communication and lack of follow-up from staff (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Complete Care at Laurelton receives high praise for its clean, modern facility and a dedicated, compassionate staff, particularly in the rehab and nursing departments. However, some families report significant concerns regarding inconsistent communication, medication management errors, and occasional understaffing that impacts patient care during weekends and off-hours.
Quality Themes
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Concerns
Rating Trends
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Distribution · 215 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The therapy department cares immensely and works tirelessly to help folks to accomplish their goals such as getting back on their feet and/or able to go home safely.”
“Although the food is not great and room a bit Spartan, I cannot say enough about the staff!! They were excellent. Very caring. Compassionate, with good senses of humor.”
“The nursing staff is excellent especially Stephanie in the memory unit. This place is the cleanest nursing home I have been in and staff members are very friendly.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about care issues. Recurring problems span care planning and assessments, medication management, and dietary services, with care planning deficiencies appearing in nearly every survey from 2021-2025. While the facility corrects issues when cited, the persistent nature of core care problems—particularly around developing proper care plans and ensuring quality standards—suggests ongoing operational challenges that families should carefully evaluate during visits.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Federal Penalties
Fine
Mar 23, 2026
$148,970
Fine
Feb 9, 2024
$14,131
Complete Care at Laurelton, LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 49 of 85
Owners
Eef Capital LLC
Owner · Organization
Peace Capital LLC
Owner · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
366 reviews from families & visitors
Official Website
Visit cclaurelton.com
Medicare data downloads
Original nursing home datasets
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