Complete Care at Laurelton, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 362 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 7)
- High staff turnover (76%)
- High RN turnover (88%)
Below average in NJ · Critically understaffed (RN) · Very high staff turnover · $38,120 in fines
What this means for your family
This facility is highly regarded for its cleanliness and dedicated therapy team, making it a strong candidate for short-term rehab. However, families should be proactive about communication; ensure you have direct contact information for the unit manager and monitor medication administration schedules closely, as these are recurring pain points for families.
Google Reviews
Google Reviews
362 reviews on Google“Complete Care at Laurelton receives high praise for its clean, modern facility and a dedicated, compassionate staff, particularly in the rehab and nursing departments. However, some families report significant concerns regarding inconsistent communication, medication management errors, and occasional understaffing that impacts patient care during weekends and off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and compassionate nursing/rehab staff
- Strong, engaging activities department
- Helpful and welcoming admissions team
Concerns
- Inconsistent communication and lack of follow-up from staff (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Understaffing, particularly on weekends and nights (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active engagement program; what are some of the most popular activities residents are participating in this month?
- 2Since I see you are very responsive to online feedback, what is the best way for families to reach out if they have questions or need a status update on their loved one?
- 3With the current staffing levels, what steps are you taking to ensure that medication administration remains timely and accurate for residents?
- 4What is your protocol for communicating with families during the weekends or after-hours if a change in a resident's health status occurs?
- 5Given the recent health inspection results, what specific improvements or new training programs have you implemented to enhance the quality of care?
- 6How do you monitor and ensure consistent communication between the nursing staff and families, especially when there are transitions in care or shifts?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department cares immensely and works tirelessly to help folks to accomplish their goals such as getting back on their feet and/or able to go home safely.”
“Although the food is not great and room a bit Spartan, I cannot say enough about the staff!! They were excellent. Very caring. Compassionate, with good senses of humor.”
“The nursing staff is excellent especially Stephanie in the memory unit. This place is the cleanest nursing home I have been in and staff members are very friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 12 complaint-triggered deficiencies, indicating families have filed reports about care issues. Recurring problems span care planning and assessments, medication management, and dietary services, with care planning deficiencies appearing in nearly every survey from 2021-2025. While the facility corrects issues when cited, the persistent nature of core care problems—particularly around developing proper care plans and ensuring quality standards—suggests ongoing operational challenges that families should carefully evaluate during visits.
Jun 13, 2025Routine9
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 24, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Dec 23, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 9, 2024Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 9, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Feb 9, 2024
$14,131
Ownership & Operations
Who Operates This Facility
Complete Care at Laurelton, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 49 of 85
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Peace Capital LLC
Owner · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
362 reviews from families & visitors
Official Website
Visit cclaurelton.com
Medicare data downloads
Original nursing home datasets
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