Atlantic Coast Rehab & Health
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 287 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 7)
Bottom 25% in NJ · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
While the facility is widely praised for its dietary program and social services, the recent emergence of reports regarding weekend understaffing and neglect is concerning. We strongly recommend visiting during a weekend or evening shift to observe staffing levels firsthand and asking management directly about their weekend nurse-to-patient ratios.
Google Reviews
Google Reviews
287 reviews on Google“Atlantic Coast Rehab & Health receives overwhelming praise for its dietary department, particularly under the leadership of Erin O'Connell, and its social services team. While the vast majority of reviews are highly positive, citing cleanliness and attentive staff, there are critical reports of severe understaffing, neglect, and administrative issues. Families should be aware of the stark contrast between the glowing praise for specific departments and the serious allegations of poor care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional dietary and food services
- Responsive and compassionate social services team
- Clean and well-maintained facility
- Attentive nursing and therapy staff
Concerns
- Severe understaffing, particularly on weekends (mentioned by 2 reviewers)
- Neglectful care and lack of basic needs (water/meals) (mentioned by 2 reviewers)
- Administrative issues and poor management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very responsive to online feedback; how does that same level of communication translate to keeping families updated on their loved one's daily care?
- 2Given the facility's size of 160 residents, what specific steps are taken to ensure consistent attention and hydration support, especially during weekend shifts?
- 3With the current staffing levels, how does the nursing team prioritize care needs to ensure that basic daily requirements are met for every resident?
- 4I see the facility has a strong reputation for its dietary services; could you walk us through how meal times are managed to ensure residents who need extra assistance receive it?
- 5What is your protocol for handling medical emergencies or sudden changes in a resident's health status during off-peak hours?
- 6What kind of daily activities or social engagement programs are currently in place to help residents stay active and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“I have to say that after 30 plus years working in nursing facilities..that by far was the best chcken franchise I ever had. Koodoos to the dietary dept ..”
“The care he received at Atlantic Coast was fantastic! The staff was so nice and compassionate. The kitchen and dietary staff were able to provide a well balanced diabetic meal that he loved!”
“The staff is highly professional, courteous, goes out of their way to accommodate, highly skilled and work exceptionally well as a team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems across multiple areas, with 26 deficiencies spanning fire safety, medication management, and infection control. The same issues recur across all three surveys from 2020 to 2025, including repeated violations in fire safety systems, pharmacy services, and infection prevention protocols. While the facility reports correcting deficiencies, the pattern of recurring identical violations in critical safety areas suggests systemic challenges that families should carefully consider.
Mar 11, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 14, 2025Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2023Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Dec 11, 2020Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 11, 2026
$87,912
Ownership & Operations
Who Operates This Facility
Atlantic Coast Rehab & Health
for profit
Chain Affiliation
Ocean Healthcare
11 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 11
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
287 reviews from families & visitors
Official Website
Visit atlanticcoastrehab.com
Medicare data downloads
Original nursing home datasets
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