Comprehensive Rehab & Nursing Ctr at Williamsville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 6.0)
- High staff turnover (68%)
- High RN turnover (62%)
Bottom 25% in NY · Critically understaffed (RN) · Worst in EPHRAM LAHASKY chain · $37,138 in fines
What this means for your family
This facility has a high volume of reports regarding systemic neglect and poor communication. While the physical therapy department receives occasional praise, the consistent pattern of unresponsiveness and hygiene concerns makes this a high-risk choice; we strongly recommend touring other facilities and checking recent state inspection reports before considering this location.
Google Reviews
Google Reviews
108 reviews on Google“Comprehensive Rehab & Nursing Center at Williamsville faces severe, recurring criticism regarding patient neglect, poor communication, and substandard facility conditions. While a small subset of reviewers praises specific staff members and the physical therapy department, the overwhelming majority of reports describe a facility struggling with chronic understaffing, hygiene issues, and unresponsive administration.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy services
- Select dedicated and compassionate individual staff members
- Successful rehabilitation outcomes for some patients
Concerns
- Chronic understaffing leading to long response times (mentioned by 14 reviewers)
- Poor communication and inability to reach staff/administration (mentioned by 11 reviewers)
- Unsanitary conditions and lack of cleanliness (mentioned by 10 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 6 reviewers)
- Cold, poor quality, or inconsistent meals (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols are currently in place to ensure residents receive timely assistance when they use their call bells?
- 2How does your leadership team ensure consistent communication with families, and what is the best way for us to reach a decision-maker if we have urgent questions or concerns?
- 3I noticed the facility has had some challenges with cleanliness; could you walk us through your current daily housekeeping and deep-cleaning schedule for resident rooms and common areas?
- 4Since physical and occupational therapy are noted as strengths here, how are those services integrated into a resident's daily routine to ensure they stay active and engaged?
- 5What steps are you taking to improve the quality and consistency of meal service to ensure residents are receiving nutritious and appetizing options?
- 6What security measures are in place to monitor resident belongings and ensure that personal items are tracked and protected during their stay?
Personalized based on this facility's data
Key Review Excerpts
“My Mom had to spend a few months here. I had to go every single day to take care of her because they did not. Every single day I went she needed her brief changed and I cleaned her up.”
“The building itself is falling apart. Cracked walls, peeling drywall, broken furniture, and patient beds that are visibly damaged. Garbage sitting in window sills. Rooms and bedding that were dirty.”
“The nursing staff was outstanding, including the Director of Nursing, Zandra, the Nursing Supervisors, Monique and Tasha, the nurses who took care of Mom medically.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing issues that families should consider carefully before visiting. Primary problems include fire safety violations, poor care planning, and safety hazards that have persisted across multiple years. Recent complaint investigations by families reveal concerns about protecting residents' belongings, abuse response procedures, and basic care standards. While most deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests systemic challenges that may affect resident wellbeing.
Feb 5, 2026Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Jan 8, 2026Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Dec 6, 2024Routine34
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 21, 2024
$37,138
Ownership & Operations
Who Operates This Facility
Comprehensive Rehab & Nursing Ctr at Williamsville
for profit
Chain Affiliation
Ephram Lahasky
23 facilities nationwide
Chain avg rating: 1.9/5 · Rank 18 of 26 (Worst)
Ownership & Management
Owners
Arem, Jeffrey
Owner
Gast, David
Owner
Halper, Sam
Owner
Korngut, Debbie
Owner
Lichtschein, Teresa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit williamsvillerehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Elderwood Village at Williamsville
< 1 miAssisted Living · Williamsville, NY
Williamsville Suburban, L L C
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Brookdale Williamsville
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Heathwood Assisted Living at Williamsville
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Canterbury Woods
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Terrace View Long Term Care Facility
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