Williamsville Suburban, L L C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 229 Google reviews
Watch Williamsville Suburban, L L C
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 6.0)
- High RN turnover (77%)
Bottom 25% in NY · Critically understaffed (RN) · Above average staffing · $43,973 in fines
What this means for your family
While the facility's physical therapy and social work teams receive specific praise, the overwhelming number of reports regarding poor hygiene and neglect is a major red flag. If you choose this facility, ensure you have a family member visiting daily to advocate for your loved one's basic needs, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
229 reviews on Google“Williamsville Suburban receives deeply polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some reviewers praise specific staff members and physical therapy services, these positive experiences are frequently overshadowed by recurring reports of residents being left in soiled conditions, cold food, and a lack of basic hygiene throughout the facility.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and dedicated physical therapy team
- Specific staff members praised for kindness
- Effective social work support
- Some areas noted as clean and welcoming
Concerns
- Poor facility hygiene and persistent odors (mentioned by 18 reviewers)
- Neglect regarding basic care (bathing, changing, feeding) (mentioned by 15 reviewers)
- Unresponsive or rude nursing staff (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 7 reviewers)
- Cold or poor quality food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that cleanliness is a high priority for our family; could you walk us through your daily housekeeping schedule and how you manage facility-wide sanitation?
- 2Given the recent feedback regarding communication, what is the best way for us to stay in regular contact with the nursing team to ensure we are updated on our loved one's daily care?
- 3We see that you are active in responding to feedback online; how do you use that input to make tangible improvements to the quality of life for your residents?
- 4Could you explain the process for ensuring residents receive timely assistance with basic daily needs like bathing and meals, especially during shift changes?
- 5Since the physical therapy team is highly regarded here, how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 6How do you handle medical emergencies or urgent health changes, and what is your protocol for notifying family members immediately in those situations?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy was top notch I worked with several physical therapists over my time all were extremely knowledgeable, caring and above all concerned for my well being.”
“She visited her every single day knowing I wasn’t able to get there very frequently as I live out of state. She gave me her personal cell number to call her directly if I had any concerns.”
“The facility is very dirty, understaffed and the staff is very rude. I had to call paramedics to remove my unresponsive father from the facility after requesting help several times with no response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports leading to 17 complaint deficiencies across multiple surveys, including serious concerns about resident abuse and neglect that recur from 2024 through recent inspections. The facility shows persistent problems with daily care assistance, food service quality and safety, and maintaining clean living environments, with some issues appearing across multiple years despite correction plans. While most deficiencies have correction dates, the pattern of repeated complaints and care-related violations warrants careful consideration.
Dec 22, 2025Complaint9
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 28, 2024Routine30
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Oct 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jan 24, 2024
$43,973
Ownership & Operations
Who Operates This Facility
Williamsville Suburban, L L C
for profit
Ownership & Management
Owners
Otterbein, Laura
Owner
Zacher, William
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
229 reviews from families & visitors
Official Website
Visit williamsvillesuburbancare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Comprehensive Rehab & Nursing Ctr at Williamsville
< 1 miNursing Home · Williamsville, NY
Heathwood Assisted Living at Williamsville
3.2 miAssisted Living · Williamsville, NY
Safire Rehabilitation of Northtowns, L L C
4.1 miNursing Home · Tonawanda, NY
Terrace View Long Term Care Facility
4.3 miNursing Home · Buffalo, NY
Elderwood at Cheektowaga
4.6 miNursing Home · Cheektowaga, NY
Juniper Glen Alzheimer's Special Care Center
4.7 miAssisted Living · East Amherst, NY