Complete Care at Prospect Heights LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (50%)
- High RN turnover (59%)
Bottom 25% in NJ · Meets national RN staffing standard · Below chain average · $118,483 in fines
What this means for your family
While the facility is physically clean and offers effective physical therapy, the reports of severe neglect and understaffing are critical. If you choose this facility, you must be prepared to be a highly active advocate for your loved one, specifically regarding medication adherence and hygiene, as multiple reviewers noted these are areas where the facility frequently fails.
Google Reviews
Google Reviews
95 reviews on Google“Reviews for Complete Care at Prospect Heights are highly polarized, reflecting a facility with significant inconsistencies in patient care. While many families praise the cleanliness of the building and the kindness of specific nursing staff, a large number of reviewers report severe neglect, including unaddressed hygiene needs, medication errors, and chronic understaffing. Families should be aware that experiences appear to vary drastically depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and engaging nursing staff
- Effective physical therapy programs
- Helpful administrative/social work support
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Neglect regarding hygiene and basic patient care (mentioned by 9 reviewers)
- Medication management and administration errors (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 6 reviewers)
- Inconsistent or poor quality of food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call bells are answered promptly and residents receive timely assistance with daily hygiene?
- 2Could you walk me through your current medication administration process and the safety checks you have implemented to prevent errors?
- 3I noticed the facility has a 2-star staffing rating; how do you manage staff turnover to ensure that my loved one receives consistent, familiar care throughout the week?
- 4What steps is the administration taking to improve communication with families, especially regarding updates on a resident's health status or changes in their care plan?
- 5Since dining is a major part of daily life, could you describe how you accommodate personal dietary preferences and ensure that residents who need extra help during meals receive it?
- 6What specific training or specialized programs do you have in place for residents requiring memory care, and how do you monitor their progress?
Personalized based on this facility's data
Key Review Excerpts
“The care is very good and the food was amazingly good too! The physical therapy staff does very well although that department is stretched thin in my opinion.”
“The entire staff are always friendly and helpful . When they come anywhere near my mother they engage so sweetly with her and always leave her with a smile.”
“She’s left sitting in her wheelchair for hours on end before someone puts her back in bed. 4 days to get her antibiotics for her UTI. the attitude on these nurses is disgusting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 10 of 28 deficiencies stemming from family reports. The facility has recurring issues with nursing staffing levels, infection control, and care planning that persist across multiple years. Most concerning, recent complaints about inadequate staffing and unsafe living conditions remain uncorrected with no plan for resolution, suggesting ongoing care problems that could affect resident safety and wellbeing.
Jan 29, 2026Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Jan 29, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 11, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 27, 2024Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 27, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Apr 16, 2024
$25,300
Fine
Feb 20, 2024
$3,798
Fine
Feb 15, 2024
$15,646
Fine
Feb 12, 2024
$3,418
Fine
Jan 22, 2024
$7,976
Fine
Dec 18, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Complete Care at Prospect Heights LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 75 of 85
Ownership & Management
Owners
Pc Hmh Holdings 2 LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit prospectheightscare.com
Medicare data downloads
Original nursing home datasets
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