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Nursing HomeMedicaid Investigative

Complete Care at Prospect Heights LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

336 Prospect Ave, Hackensack, NJ 07601196 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 95 Google reviews

5
4
3
2
1
Complete Care at Prospect Heights LLC Nursing Home in Hackensack, NJ — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (50%)
  • High RN turnover (59%)

Bottom 25% in NJ · Meets national RN staffing standard · Below chain average · $118,483 in fines

Source: Medicare data

What this means for your family

While the facility is physically clean and offers effective physical therapy, the reports of severe neglect and understaffing are critical. If you choose this facility, you must be prepared to be a highly active advocate for your loved one, specifically regarding medication adherence and hygiene, as multiple reviewers noted these are areas where the facility frequently fails.

Google Reviews

Google Reviews

95 reviews on Google
Reviews for Complete Care at Prospect Heights are highly polarized, reflecting a facility with significant inconsistencies in patient care. While many families praise the cleanliness of the building and the kindness of specific nursing staff, a large number of reviewers report severe neglect, including unaddressed hygiene needs, medication errors, and chronic understaffing. Families should be aware that experiences appear to vary drastically depending on the specific unit and shift.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean8.0ActivitiesN/AMeds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and engaging nursing staff
  • Effective physical therapy programs
  • Helpful administrative/social work support

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
  • Neglect regarding hygiene and basic patient care (mentioned by 9 reviewers)
  • Medication management and administration errors (mentioned by 5 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 6 reviewers)
  • Inconsistent or poor quality of food service (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(2)2.32.5'21(11)2.04.2'23(39)3.53.0'25(4)3.0'26(2)

Distribution · 100 analyzed

5
54
4
3
3
5
2
4
1
34

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure call bells are answered promptly and residents receive timely assistance with daily hygiene?
  • 2Could you walk me through your current medication administration process and the safety checks you have implemented to prevent errors?
  • 3I noticed the facility has a 2-star staffing rating; how do you manage staff turnover to ensure that my loved one receives consistent, familiar care throughout the week?
  • 4What steps is the administration taking to improve communication with families, especially regarding updates on a resident's health status or changes in their care plan?
  • 5Since dining is a major part of daily life, could you describe how you accommodate personal dietary preferences and ensure that residents who need extra help during meals receive it?
  • 6What specific training or specialized programs do you have in place for residents requiring memory care, and how do you monitor their progress?

Personalized based on this facility's data


Key Review Excerpts

The care is very good and the food was amazingly good too! The physical therapy staff does very well although that department is stretched thin in my opinion.

Long-term resident's family · 2022★★★★★

The entire staff are always friendly and helpful . When they come anywhere near my mother they engage so sweetly with her and always leave her with a smile.

Long-term resident's family · 2023★★★★★

She’s left sitting in her wheelchair for hours on end before someone puts her back in bed. 4 days to get her antibiotics for her UTI. the attitude on these nurses is disgusting.

Memory care family member · 2023☆☆☆☆
Source: 95 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
99%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.4%
NJ
15.7%
Bergen
15.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.8%
Better than Avg
Here
6.8%
US
15.5%
NJ
12.7%
Bergen
15.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
14.4%
NJ
9.2%
Bergen
11.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.2%
Mixed vs Avgs
Here
9.2%
US
15.3%
NJ
9.1%
Bergen
11.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.1%
Worse than Avg
Here
9.1%
US
4.9%
NJ
5.7%
Bergen
7.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
93.4%
NJ
93.0%
Bergen
94.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
81.8%
NJ
78.7%
Bergen
83.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.2%
Better than Avg
Here
87.2%
US
79.8%
NJ
80.1%
Bergen
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NJ
1.2%
Bergen
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
6penalties
Well above state avg (8.5)
10 complaint-triggered
$118,483 in fines

Families have filed multiple complaints against this facility, with 10 of 28 deficiencies stemming from family reports. The facility has recurring issues with nursing staffing levels, infection control, and care planning that persist across multiple years. Most concerning, recent complaints about inadequate staffing and unsafe living conditions remain uncorrected with no plan for resolution, suggesting ongoing care problems that could affect resident safety and wellbeing.

Jan 29, 2026Routine
19
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Jan 29, 2026Complaint
2
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Mar 5, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 11, 2025Routine
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 27, 2024Routine
7
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 27, 2024Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Apr 16, 2024

$25,300

Fine

Feb 20, 2024

$3,798

Fine

Feb 15, 2024

$15,646

Fine

Feb 12, 2024

$3,418

Fine

Jan 22, 2024

$7,976

Fine

Dec 18, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Prospect Heights LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 75 of 85

Ownership & Management

Owners

Pc Hmh Holdings 2 LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Des Capital LLC

Owner (parent company) · Organization

Jrk Investments LLC

Owner (parent company) · Organization

Klugman, Jacob

Owner (parent company)

Stein, Shalom

Owner (parent company)

Sternbuch, Daniel

Owner (parent company)

Key personnel

Stein, ShalomManaging Control - Governing BodyElsebai, KarinaOfficer / DirectorMina, JosephOfficer / DirectorStein, ShalomOfficer / DirectorAspril, VilmaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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