Alaris Health at the Chateau
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 299 Google reviews
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What this means for your family
While this facility is frequently praised for its effective physical therapy and clean rehab environment, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor care, and specifically ask management about their weekend and night-shift staffing ratios.
Google Reviews
Google Reviews
299 reviews on Google“Alaris Health at The Chateau receives highly polarized reviews, with many families praising the facility for its clean environment, effective rehabilitation therapy, and specific staff members who go above and beyond. However, a significant number of reviewers report serious concerns regarding neglect, understaffing, poor hygiene, and slow response times, particularly during nights and weekends. Families should carefully weigh the positive experiences of rehab patients against the recurring reports of inadequate basic care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Clean and well-maintained facility
- Dedicated and compassionate individual staff members
- On-site dialysis services
Concerns
- Understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor hygiene and persistent odors (fecal matter) (mentioned by 8 reviewers)
- Neglect of basic patient needs (toileting, hygiene, feeding) (mentioned by 9 reviewers)
- Poor communication and unprofessional administrative staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to help residents regain their independence?
- 2With the on-site dialysis services available, how do you coordinate specialized medical care for residents with complex health needs?
- 3What specific protocols do you have in place to ensure consistent hygiene and a fresh, clean environment for all residents throughout the day?
- 4How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 5What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
- 6How do you ensure that communication between the administrative team and family members remains clear and frequent?
Personalized based on this facility's data
Key Review Excerpts
“The medical treatment she received there was beyond measure. The Drs and Nursing staff were attentive and stabilized all of her medical concerns prior to discharge.”
“The aids at night leave the patient laying in dirty soiled diapers, and don’t properly take care of patients with bed sores , and they then get infections, and are understaffed so the nurses are overloaded and overwhelmed.”
“The physical therapists, occupational therapists and some of the aides and nurses... got him from being afraid to even sit up on his hip/hemiplegic side to moving around in his wheelchair and pulling himself to standing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building infrastructure issues across multiple surveys, with fire safety deficiencies appearing in both 2022 and 2025. The most problematic areas include fire safety systems, medication management, and resident assessment processes. While the facility reports correcting all violations, the repeated fire safety citations suggest ongoing maintenance challenges. Families filed at least one complaint regarding medical record confidentiality that was investigated and corrected.
Jan 9, 2025Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Aug 14, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 21, 2022Routine21
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Alaris Health at the Chateau
for profit
Chain Affiliation
Alaris Health
8 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 7
Ownership & Management
Owners
St Cloud Rochelle Park LLC
Owner · Organization
Eisenreich, Avery
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
299 reviews from families & visitors
Official Website
Visit alarishealth.com
Medicare data downloads
Original nursing home datasets
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