Careone at Wellington
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 194 Google reviews
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What this means for your family
While the facility has a strong reputation for physical therapy and rehabilitation, the recent surge in reports of neglect and medication errors is concerning. If you choose this facility, ensure you have a family member present to advocate for the patient, and specifically monitor medication administration and call-bell response times during evening and weekend hours.
Google Reviews
Google Reviews
194 reviews on Google“CareOne at Wellington receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific nursing staff for aiding recovery. However, a significant number of reviewers report serious concerns regarding neglect, medication errors, and slow response times, particularly during night shifts. Families should be aware that while some find the facility clean and professional, others have documented distressing experiences involving poor communication and inadequate patient monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Warm, attentive nursing and CNA staff
- Clean, well-maintained facility environment
- Responsive administrative and patient liaison staff
Concerns
- Slow or non-existent response to call bells (mentioned by 9 reviewers)
- Medication errors or missed doses (mentioned by 7 reviewers)
- Understaffing, particularly on night shifts (mentioned by 6 reviewers)
- Poor communication regarding patient medical status (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 199 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your physical therapy department is highly regarded; how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2With the current staffing levels, what is your protocol for ensuring call bells are answered promptly, especially during the evening and night shifts?
- 3Can you walk me through the double-check process your nursing team uses to ensure medications are administered accurately and on time?
- 4I see that you actively engage with feedback online; what is your process for keeping families updated on a loved one's medical status and care plan changes?
- 5Given the recent focus on health inspections, what specific improvements have you implemented to enhance the overall quality of care and resident safety?
- 6How do you balance the need for consistent communication with families while managing the daily medical needs of 128 residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department was very dedicated working effortlessly to improve my mobility. The Administrator and Concierge were very welcoming and accommodating to meeting my requests.”
“The nurses did their best to be sure that his medication’s were administered on time and as needed. The staff never complained nor rolled their eyes.”
“The nursing leader on the 3rd floor and care management team are very incompetent of nursing and patient care. One my mom came in with a DX from another facility without treatment, but they did no further investigation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Wellington has concerning patterns, including persistent accident hazards that prompted families to file complaint reports in both 2024 and 2025, with the most recent complaint citing serious safety violations. The facility struggles most with accident prevention and safety supervision, medication management, and fire safety systems. While all deficiencies show correction dates, the recurring nature of safety issues across multiple surveys raises questions about lasting improvements.
Jun 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 7, 2025Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jan 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nov 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 13, 2023Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 13, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jul 10, 2025
$9,113
Fine
Nov 19, 2024
$9,318
Ownership & Operations
Who Operates This Facility
Careone at Wellington
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 20 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
194 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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