Complete Care at Milford Manor LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 161 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (52%)
- High RN turnover (67%)
Bottom 25% in NJ · Below recommended RN staffing · Below chain average · $3,595 in fines
What this means for your family
This facility has a strong reputation for successful rehabilitation outcomes, but there is a concerning pattern of neglect regarding basic needs like call-bell response and hygiene. When touring, ask specifically about the nurse-to-patient ratio on night shifts and request to see the actual room your loved one would occupy to ensure it meets your cleanliness standards.
Google Reviews
Google Reviews
161 reviews on Google“Complete Care at Milford Manor receives highly polarized feedback, with many families praising the dedicated nursing staff and effective rehabilitation programs. However, several reviewers report critical failures in basic care, including slow response times to call bells, hygiene issues, and concerns regarding the facility's responsiveness to medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Welcoming and professional administrative team
Concerns
- Slow or non-existent response to call bells/assistance requests (mentioned by 4 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
- Subpar food quality and dietary management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With 120 residents, what specific protocols do you have in place to ensure that call bells are answered promptly and that residents receive timely assistance?
- 3Given the recent focus on facility maintenance, what is your current process for ensuring that individual resident rooms are kept clean and sanitized on a daily basis?
- 4Since physical and occupational therapy are highlighted as strengths here, how do you integrate those services into a resident's daily routine?
- 5We understand that dietary preferences are important; could you walk us through how you manage meal quality and ensure residents receive the correct nutrition?
- 6How does your nursing staff coordinate with local hospitals to manage medical emergencies, and what is the typical timeline for family notification?
Personalized based on this facility's data
Key Review Excerpts
“My husband went from having difficulty lifting his head and turning in bed to walking without assistance in just one month through the outstanding care provided by all, especially by the OT and PT folks.”
“There was nobody there to answer her calls through the night and they made her go to the bathroom on her own after having major back surgery several days prior.”
“The facility is older, with that nursing home fear feel, but is actually very clean and currently having updates. Compared to other 'more elite' facilities, this one was the best so far.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing concerns with medication management issues recurring across multiple years (2021-2025), including medication errors and unnecessary drugs. Two complaint-triggered deficiencies indicate families have filed reports about care quality and infection control problems. While all 37 deficiencies across five surveys have correction dates, the persistent patterns in medication safety, infection control, and fire safety suggest systemic issues that families should discuss during visits.
Jun 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 7, 2025Routine16
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 5, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 18, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 8, 2021Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 7, 2025
$3,595
Ownership & Operations
Who Operates This Facility
Complete Care at Milford Manor LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 61 of 85
Ownership & Management
Owners
Milford Manor Holdco LLC
Owner · Organization
Pc Gc Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit ccmilfordmanor.com
Medicare data downloads
Original nursing home datasets
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