Complete Care at Clark LLC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
While many families report excellent outcomes from the physical therapy department, there is a recurring pattern of complaints regarding staffing levels and responsiveness during off-hours. We strongly recommend visiting during a weekend or evening shift to observe the floor activity yourself, and asking management specifically how they handle communication when a resident's needs are not being met.
Google Reviews
Google Reviews
154 reviews on Google“Complete Care at Clark receives highly polarized feedback, with many families praising the facility for its clean environment, friendly nursing staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to patient needs, and poor communication from management. Families considering this facility should be aware that experiences appear to vary significantly depending on the specific wing and staff shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Attentive and professional nursing staff
- Helpful administrative support
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from management/social work (mentioned by 8 reviewers)
- Inconsistent quality of food and dining services (mentioned by 6 reviewers)
- Unsanitary conditions or lack of hygiene (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 2-star CMS staffing rating, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed the facility is very active in responding to online feedback; how do you utilize that family input to improve communication between the administrative team and resident families?
- 3With the recent feedback regarding dining experiences, could you walk me through how you are currently managing meal quality and variety for the residents?
- 4Regarding the facility's 4 health inspection deficiencies, what steps have been taken to address those specific areas and ensure consistent hygiene standards throughout the building?
- 5Since physical and occupational therapy are highlighted as strengths here, how are these services integrated into the daily routine for residents who need ongoing rehabilitation?
- 6What does the current activities calendar look like, and how do you encourage residents to participate in social events to ensure they remain engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The only concern I have is that I wish there were more activities for the residents. Sitting for long periods can negatively affect their health, so additional engagement opportunities would be beneficial.”
“The ratio of staff to patient is about 1:9. Staff is inattentive and response to patient needs has caused frustration and concern. The social worker never returned my phone calls and even when I asked to see her in person, she didn’t make herself available.”
“My Mom is now able to eat food normally, talking, walking with the walker and will be home in the next few weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Clark shows recurring problems with fire safety systems and care planning that persist across multiple surveys, raising safety concerns. The facility has faced deficiencies in fire alarms, sprinkler systems, emergency exits, and smoke barriers repeatedly from 2022 to 2025, alongside ongoing issues with resident assessment and medication management. Families have filed complaints that triggered inspections regarding nursing staffing levels and pharmacy services, though all cited deficiencies show correction dates.
Nov 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 15, 2025Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 15, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 6, 2023Routine12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 6, 2023Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 5, 2022Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Nov 6, 2023
$25,753
Ownership & Operations
Who Operates This Facility
Complete Care at Clark LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 85 (Best)
Ownership & Management
Owners
Pc Clark Holdco LLC
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Clark Holdco LLC
Owner · Organization
Eef Capital LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit completecareclark.com
Medicare data downloads
Original nursing home datasets
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