Care Connection Rahway
Strong Medicare quality ratings; families often praise highly regarded physical and occupational therapy team. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While the facility's therapy team is highly regarded, the recent reports of 45-minute response times and hygiene failures are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staff responsiveness and facility cleanliness firsthand.
Google Reviews
Google Reviews
20 reviews on Google“Care Connection Rahway presents a polarized experience, with recent reviews showing a sharp divide between high praise for therapy services and severe allegations of neglect. While some families highlight professional care and a convenient hospital-based location, others report dangerous delays in call-bell response times and significant concerns regarding facility cleanliness and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Convenient location within a hospital setting
- Engaging activities director
Concerns
- Extremely slow response times to patient call bells (mentioned by 3 reviewers)
- Poor cleanliness and hygiene standards including urine odors and feces (mentioned by 3 reviewers)
- Understaffing leading to neglect of basic patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your location within a hospital setting, how do you coordinate care and handle urgent medical needs for residents who require immediate intervention?
- 2I understand you have a highly regarded therapy team; could you walk me through how they collaborate with the nursing staff to support a resident's daily physical and occupational goals?
- 3How does your activities director tailor the engagement programs to ensure that all 24 residents feel included and stimulated throughout the week?
- 4We want to ensure our loved one feels well-attended to; what is your current process for monitoring and responding to call bells to ensure residents receive timely assistance?
- 5Could you share your current protocols for maintaining room hygiene and sanitation, as cleanliness is a top priority for our family?
- 6With a smaller community of 24 residents, how do you ensure consistent communication with families regarding changes in a resident's health or medication management?
Personalized based on this facility's data
Key Review Excerpts
“Physical therapists & Occupational Therapists really care about your progress and are patjent/understanding working with you.”
“The response time for patients who signal for aid can extend 45+ minutes which is extremely concerning especially since they don’t utilize their intercom to speak with the patients prior to coming to the room.”
“On the very first night my love one was there an Aide took her call bell placed it behind the bed and told her you won't need this nobody will answer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Care Connection Rahway has 4 federal deficiencies across 2 surveys with no complaint-triggered issues, indicating a relatively clean record. The facility had isolated problems with food safety, fire safety equipment, and daily care assistance, but all deficiencies have been corrected by the provider. Issues did not repeat across surveys, suggesting effective resolution of identified problems.
Dec 19, 2025Routine12
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 23, 2024Routine3
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Care Connection Rahway
for profit
Chain Affiliation
Alaris Health
8 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Care Connection Rahway LLC
Owner · Organization
Eisenreich, Avery
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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