Complete Care at Chestnut Hill LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 179 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (54%)
Bottom 25% in NJ · Below recommended RN staffing · Below chain average · $41,688 in fines · Special Focus Facility (CMS)
What this means for your family
This facility is highly regarded for its cleanliness and the compassion of its nursing staff, making it a strong candidate for long-term care. However, families should be aware of consistent reports regarding poor communication and difficulty reaching administration by phone. We recommend establishing a clear point of contact upon admission to ensure your concerns are addressed promptly.
Google Reviews
Google Reviews
179 reviews on Google“Complete Care at Chestnut Hill receives high praise for its cleanliness, friendly staff, and welcoming atmosphere, with many families expressing gratitude for the care provided to their loved ones. However, a recurring theme among some negative reviews is significant difficulty in communicating with administrative and nursing staff, with reports of unanswered calls and dismissive behavior. Families should be aware that while the facility is widely regarded as well-maintained and professional, there are isolated but serious concerns regarding responsiveness and care coordination.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and well-maintained facility
- Friendly and compassionate nursing staff
- Welcoming and professional atmosphere
- Engaging activities for residents
Concerns
- Difficulty reaching staff by phone or getting timely responses to inquiries (mentioned by 5 reviewers)
- Reports of neglect or lack of communication regarding patient injuries/incidents (mentioned by 3 reviewers)
- Rude or dismissive behavior from administrative/social work staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to ensure they receive a timely update regarding their loved one's care?
- 2Given the recent health inspection reports, what specific steps is the facility taking to improve oversight and ensure the highest standard of care for residents?
- 3How does your administrative and social work team facilitate open communication with families, especially when it comes to reporting changes in a resident's health or any minor incidents?
- 4With your strong focus on engaging activities, could you walk me through a typical week of programming and how you help new residents integrate into these social groups?
- 5In instances where a resident experiences an injury or a medical change, what is your formal process for notifying the family to ensure they are kept fully informed?
- 6Since staffing consistency is a priority for us, how do you ensure that nursing staff remain accessible and responsive to residents' needs throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“I am so pleased with the staff. They are very helpful to the residents and the family. They are pleasant and very helpful. Their kindness makes the residents life easier and better.”
“The staff and administrators are neglectful and uncaring. They have frequently lost assistive devices belonging to patients. They do not communicate with family members.”
“I can truly say everyone has been good with taking care of my dad can’t complain about that,only thing is I can’t seem to get anyone on the phone most of the time when I need to talk about concerns with my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing complaints that triggered federal inspections, revealing issues with abuse/neglect reporting and personal care. The facility has struggled with recurring problems in resident rights, care planning, and fire safety across all three surveys, suggesting persistent operational challenges. While all 38 deficiencies have correction dates, the repeated violations in core areas like treatment consent, care plan development, and safety systems indicate ongoing management difficulties that families should carefully consider.
Dec 5, 2024Routine15
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Dec 5, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 18, 2022Routine17
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Feb 11, 2020Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Dec 5, 2024
$41,688
Ownership & Operations
Who Operates This Facility
Complete Care at Chestnut Hill LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 65 of 85
Ownership & Management
Owners
Chestnut Hill Holdco LLC
Owner · Organization
Eef Capital LLC
Owner (parent company) · Organization
Pc Chestnut Hill Holdco LLC
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
179 reviews from families & visitors
Official Website
Visit ccchestnuthill.com
Medicare data downloads
Original nursing home datasets
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