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Nursing HomeMedicaid Investigative

Complete Care at Chestnut Hill LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

360 Chestnut Street, Passaic, NJ 07055111 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 179 Google reviews

5
4
3
2
1
Complete Care at Chestnut Hill LLC Nursing Home in Passaic, NJ — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (54%)

Bottom 25% in NJ · Below recommended RN staffing · Below chain average · $41,688 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and the compassion of its nursing staff, making it a strong candidate for long-term care. However, families should be aware of consistent reports regarding poor communication and difficulty reaching administration by phone. We recommend establishing a clear point of contact upon admission to ensure your concerns are addressed promptly.

Google Reviews

Google Reviews

179 reviews on Google
Complete Care at Chestnut Hill receives high praise for its cleanliness, friendly staff, and welcoming atmosphere, with many families expressing gratitude for the care provided to their loved ones. However, a recurring theme among some negative reviews is significant difficulty in communicating with administrative and nursing staff, with reports of unanswered calls and dismissive behavior. Families should be aware that while the facility is widely regarded as well-maintained and professional, there are isolated but serious concerns regarding responsiveness and care coordination.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities8.0MedsN/AMemory7.0Comms3.0ValueN/A

Strengths

  • Consistently clean and well-maintained facility
  • Friendly and compassionate nursing staff
  • Welcoming and professional atmosphere
  • Engaging activities for residents

Concerns

  • Difficulty reaching staff by phone or getting timely responses to inquiries (mentioned by 5 reviewers)
  • Reports of neglect or lack of communication regarding patient injuries/incidents (mentioned by 3 reviewers)
  • Rude or dismissive behavior from administrative/social work staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(1)'22(18)'24(58)'26(23)

Distribution · 181 analyzed

5
148
4
21
3
1
2
1
1
10

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out to ensure they receive a timely update regarding their loved one's care?
  • 2Given the recent health inspection reports, what specific steps is the facility taking to improve oversight and ensure the highest standard of care for residents?
  • 3How does your administrative and social work team facilitate open communication with families, especially when it comes to reporting changes in a resident's health or any minor incidents?
  • 4With your strong focus on engaging activities, could you walk me through a typical week of programming and how you help new residents integrate into these social groups?
  • 5In instances where a resident experiences an injury or a medical change, what is your formal process for notifying the family to ensure they are kept fully informed?
  • 6Since staffing consistency is a priority for us, how do you ensure that nursing staff remain accessible and responsive to residents' needs throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

I am so pleased with the staff. They are very helpful to the residents and the family. They are pleasant and very helpful. Their kindness makes the residents life easier and better.

Family member · 2025★★★★★

The staff and administrators are neglectful and uncaring. They have frequently lost assistive devices belonging to patients. They do not communicate with family members.

Family member · 2022☆☆☆☆

I can truly say everyone has been good with taking care of my dad can’t complain about that,only thing is I can’t seem to get anyone on the phone most of the time when I need to talk about concerns with my dad.

Family member · 2025★★★★
Source: 179 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
93.4%
NJ
93.0%
Passaic
87.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.4%
NJ
12.7%
Passaic
15.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
NJ
9.1%
Passaic
8.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
12.1%
NJ
11.7%
Passaic
11.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
19.4%
NJ
15.7%
Passaic
16.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
95.5%
NJ
97.2%
Passaic
94.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility57.8%
Worse than Avg
Here
57.8%
US
81.8%
NJ
78.7%
Passaic
71.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.7%
Mixed vs Avgs
Here
76.7%
US
79.7%
NJ
80.1%
Passaic
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
NJ
1.2%
Passaic
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (8.5)
3 complaint-triggered
$41,688 in fines

This facility shows a concerning pattern with families filing complaints that triggered federal inspections, revealing issues with abuse/neglect reporting and personal care. The facility has struggled with recurring problems in resident rights, care planning, and fire safety across all three surveys, suggesting persistent operational challenges. While all 38 deficiencies have correction dates, the repeated violations in core areas like treatment consent, care plan development, and safety systems indicate ongoing management difficulties that families should carefully consider.

Dec 5, 2024Routine
15
0578Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0364Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Dec 5, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Aug 18, 2022Routine
17
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Feb 11, 2020Routine
3
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Federal Penalties

Fine

Dec 5, 2024

$41,688

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Chestnut Hill LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 65 of 85

Ownership & Management

Owners

Chestnut Hill Holdco LLC

Owner · Organization

100%

Eef Capital LLC

Owner (parent company) · Organization

Pc Chestnut Hill Holdco LLC

Owner (parent company) · Organization

Schlaff, Benny

Owner (parent company)

Schlaff, Nachum

Owner (parent company)

Key personnel

Schwartz, HershelW-2 Managing EmployeeStein, ShalomOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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