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Strong Medicare quality ratings; public reviewers often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.
based on 199 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Staff turnover reported at 28%
Complete Care at Hamilton, LLC has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive, and compassionate nursing staff and effective physical therapy and rehabilitation programs. Review the component ratings and current source records before deciding.
Complete Care at Hamilton Plaza receives high praise for its compassionate, attentive nursing staff and effective rehabilitation services, with many families noting that their loved ones showed significant improvement. However, recurring concerns regarding the aging physical infrastructure, occasional lapses in cleanliness, and inconsistent responsiveness to patient needs suggest a facility that relies heavily on its dedicated staff to compensate for operational and environmental shortcomings.
Quality Themes
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Concerns
Rating Trends
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Distribution · 200 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive, friendly, involved, professional and highly competent.”
“The building is older and I would like to see continued improvement in things such as updated beds, room furniture and honestly even some of the linens.”
“The staff, from Social Workers, Admissions Director, Nurses, Aids and security are kind and helpful.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at Hamilton shows concerning patterns with families filing multiple complaints that triggered 20 of 38 total deficiencies across six surveys. The facility has recurring issues with safety hazards and accident prevention, fire safety systems, and protecting residents from abuse and neglect. While the facility corrects violations when cited, the repeated problems—particularly safety hazards appearing in 2023, 2024, and most recently October 2024—suggest ongoing challenges with maintaining consistent standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 15, 2024
$16,801
Fine
Jan 30, 2024
$8,512
Complete Care at Hamilton, LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 59 of 85
Owners
Eef Capital LLC
Owner · Organization
Peace Capital LLC
Owner · Organization
Cc Hamilton Management LLC
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
199 reviews from families & visitors
Official Website
Visit cchamiltonplaza.com
Medicare data downloads
Original nursing home datasets
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