Complete Care at Hamilton, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 192 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Bottom 25% in NJ · Below recommended RN staffing · Low staff turnover (stable workforce) · Below chain average · $25,313 in fines
What this means for your family
This facility is highly regarded for its warm, dedicated staff and effective rehabilitation outcomes, making it a strong contender for recovery. However, families should be aware of the aging physical environment and should conduct a thorough tour to inspect room cleanliness and furniture condition. We recommend asking management about their specific protocols for hygiene and toileting assistance to ensure they align with your loved one's needs.
Google Reviews
Google Reviews
192 reviews on Google“Complete Care at Hamilton Plaza receives high praise for its compassionate, attentive nursing staff and effective rehabilitation services, with many families noting that their loved ones showed significant improvement. However, recurring concerns regarding the aging physical infrastructure, occasional lapses in cleanliness, and inconsistent responsiveness to patient needs suggest a facility that relies heavily on its dedicated staff to compensate for operational and environmental shortcomings.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Effective physical therapy and rehabilitation programs
- Strong communication with family members
- Active and engaging social activities for residents
Concerns
- Facility infrastructure is aging (broken tiles, old equipment, outdated furniture) (mentioned by 4 reviewers)
- Cleanliness issues, specifically odors of urine and lack of room maintenance (mentioned by 4 reviewers)
- Inconsistent quality of food and early dining schedules (mentioned by 2 reviewers)
- Reports of neglect or lack of assistance with basic hygiene/toileting (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 193 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has been serving the community for some time, what is your current plan or timeline for facility upgrades and room maintenance?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you manage meal quality and accommodate residents who might prefer a different dining schedule?
- 3With a 4-star staffing rating, how do you ensure that staff members are consistently available to assist residents with daily hygiene and toileting needs throughout the day and night?
- 4I see that you actively engage with families online; how do you typically handle concerns or feedback once a resident is moved in to ensure we stay in the loop?
- 5What specific protocols are in place to maintain a fresh and clean environment in the resident rooms and common areas?
- 6Could you tell me more about the social activities offered here and how you help new residents feel included and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is attentive, friendly, involved, professional and highly competent.”
“The building is older and I would like to see continued improvement in things such as updated beds, room furniture and honestly even some of the linens.”
“The staff, from Social Workers, Admissions Director, Nurses, Aids and security are kind and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Hamilton shows concerning patterns with families filing multiple complaints that triggered 20 of 38 total deficiencies across six surveys. The facility has recurring issues with safety hazards and accident prevention, fire safety systems, and protecting residents from abuse and neglect. While the facility corrects violations when cited, the repeated problems—particularly safety hazards appearing in 2023, 2024, and most recently October 2024—suggest ongoing challenges with maintaining consistent standards.
Sep 9, 2025Routine8
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 9, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Jan 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 15, 2024
$16,801
Fine
Jan 30, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Complete Care at Hamilton, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 59 of 85
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Peace Capital LLC
Owner · Organization
Cc Hamilton Management LLC
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
192 reviews from families & visitors
Official Website
Visit cchamiltonplaza.com
Medicare data downloads
Original nursing home datasets
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