Complete Care at Fair Lawn Edge
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 181 Google reviews
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What this means for your family
While many families report a caring and clean environment, there is a recurring pattern of serious allegations regarding patient neglect and hygiene. If you are considering this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and observing staff interactions with residents firsthand. Ask specifically about their protocols for monitoring patients with complex medical needs to ensure they are not falling through the cracks.
Google Reviews
Google Reviews
181 reviews on Google“Complete Care at Fair Lawn Edge receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and attentive care for their loved ones. However, a significant number of critical reviews raise serious alarms regarding neglect, poor hygiene, medication management errors, and unprofessional conduct by specific staff members. Families should be aware that while many report a positive, welcoming environment, there are recurring, severe allegations of substandard care that warrant thorough investigation before placement.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming front desk staff
- Attentive nursing and therapy teams
- Helpful social work department
Concerns
- Poor hygiene and cleanliness (soiled linens, blood stains, odors) (mentioned by 6 reviewers)
- Neglect and lack of basic patient care (incontinence care, feeding issues) (mentioned by 5 reviewers)
- Unprofessional, rude, or abusive staff behavior (mentioned by 6 reviewers)
- Medication management and therapy errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what are your daily protocols for ensuring linens and common areas stay fresh and tidy?
- 2We noticed the front desk team was so welcoming when we arrived; how do you ensure that same level of friendly communication extends to the nursing and care staff?
- 3How does the nursing team manage medication administration to ensure accuracy and prevent any errors?
- 4Can you tell us more about how the social work department helps residents and families navigate transitions and stay connected to the community?
- 5What specific steps are taken by the care team to ensure that basic daily needs, like feeding and incontinence care, are handled with dignity and attentiveness?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and other staff are sweet, very supportive, helpful. My sister and I go every week to be with our mom. This nursing home is not perfect but the staff are very attentive with their patients, I seen it with my own eyes!”
“I’ve seen lives transformed at complete care. It might not have the look and feel of a upscale nursing home but the love and care is really fantastic. You don’t go there to drop dead but to live your best life possible.”
“The staff was very friendly but the place needs better cleaning my uncle rooms was dirty I had ask the house keeper to clean the bathroom that was my biggest concern cleanness needs more help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families complained to authorities about this facility, prompting investigations that found safety hazards and medication management problems. The facility shows recurring issues with infection control, care quality standards, and medication services across multiple surveys from 2021 to 2025. While all deficiencies report correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with maintaining consistent standards.
Dec 29, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 18, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 23, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 23, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2022Routine18
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 8, 2021Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Apr 23, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Complete Care at Fair Lawn Edge
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 45 of 85
Ownership & Management
Owners
Ccm at Passaic Holding LLC
Owner · Organization
Schwartz, Hershel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit ccfairlawnedge.com
Medicare data downloads
Original nursing home datasets
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