Complete Care at Burlington Woods, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 306 Google reviews
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What this means for your family
While many families report excellent experiences with specific nursing staff, there is a concerning pattern of neglect and cleanliness issues in recent reviews. If you are considering this facility, we strongly recommend visiting on a weekend to observe staffing levels and checking the specific wing where your loved one will reside.
Google Reviews
Google Reviews
306 reviews on Google“Complete Care at Burlington Woods receives highly polarized feedback, with many families praising the nursing staff and cleanliness, while others report critical failures in patient care and communication. While some visitors highlight a warm, professional environment, multiple reports of neglect, poor hygiene, and unresponsive management suggest significant inconsistencies in service quality. Families should be aware that experiences appear to vary greatly depending on the specific wing and shift.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility lobby
- Effective physical and occupational therapy programs
- Responsive administrative staff for some families
Concerns
- Poor hygiene and cleanliness in patient rooms and bathrooms (mentioned by 6 reviewers)
- Poor food quality, cold meals, and inadequate portion sizes (mentioned by 6 reviewers)
- Understaffing and slow response times, especially on weekends (mentioned by 5 reviewers)
- Difficulty reaching staff or management for updates (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very active in responding to family feedback online; how does the management team typically communicate important updates or changes to families?
- 2We want to ensure my loved one stays well-nourished; could you tell me more about the meal service, specifically how you ensure food stays warm and portions are adequate?
- 3What specific protocols are in place to ensure rooms and bathrooms are cleaned and sanitized thoroughly on a daily basis?
- 4How does the nursing team manage medication schedules, especially during the weekend shifts when things might be a bit quieter?
- 5We've heard great things about your physical and occupational therapy programs; how are these integrated into a resident's daily routine?
- 6In the event of a medical emergency during the night or over a weekend, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides are very attentive. They take time with the patients and answer questions family may have.”
“The only reason I didn't give a 5 star rating was the food which could and should be greater.”
“The rooms ARE DIRTY!!! My daughter spent an hour when I arrived cleaning the room that they put me in that was literally falling apart. Weekend help don't care at all about you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 10 complaints against this facility, triggering deficiencies in resident care, nursing staffing, and food safety. The facility shows recurring issues with building safety systems (smoke barriers, electrical systems), care quality problems including pressure ulcer prevention and treatment according to resident preferences, and food handling violations across multiple surveys. While all deficiencies show correction dates, the pattern of repeated problems in safety systems and care quality, combined with the significant number of family complaints, warrants careful consideration.
Jan 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 4, 2025Routine7
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 13, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Dec 13, 2023Complaint8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jul 29, 2021Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Dec 13, 2023
$63,469
Ownership & Operations
Who Operates This Facility
Complete Care at Burlington Woods, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 37 of 85
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
306 reviews from families & visitors
Official Website
Visit ccburlingtonwoods.com
Medicare data downloads
Original nursing home datasets
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