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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 328 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
Complete Care at Marcella LLC has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and friendly and welcoming front-desk staff. Review the component ratings and current source records before deciding.
Complete Care at Marcella receives polarized feedback, with many families praising the facility for its clean environment, friendly front-desk staff, and dedicated nursing care. However, a significant number of reviewers report serious concerns regarding understaffing, poor communication with management, and inconsistent quality of care, particularly during off-hours and weekends.
Quality Themes
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Concerns
Rating Trends
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Distribution · 161 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The activities group is amazing, we love watching Tina interact with the residents to make them smile, laugh and dance in their seats to music.”
“My mother was in this rehab for the last a month of her life. Unfortunately, due to being understaffed and what seemed like a rotating staff? She ended up with COVID and a horrible bed. Sore and passed away, August 13th.”
“The nursing care Is top notch. I wanna give a special shout out to Rosemary, Crystal, Netta, and Kelly. Very nice and professional. This 1 star has nothing to do with them. My complaint is with the director Joe and the physical therapy team led by Jenki.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at Marcella has ongoing safety concerns with recurring issues in fire safety systems, infection control, and resident care planning appearing across multiple surveys from 2021 to 2025. The facility has persistent problems with smoke barriers, fire alarms, and infection prevention programs that have not been fully resolved. Families have filed complaints resulting in deficiencies related to medication errors and care planning, indicating ongoing quality concerns that warrant careful consideration before placement.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
May 12, 2026
$62,666
Complete Care at Marcella LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 85 (Highest rating)
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
328 reviews from families & visitors
Official Website
Visit ccmarcella.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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