Complete Care at Marcella LLC
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 308 Google reviews
Watch Complete Care at Marcella LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is praised for its cleanliness and engaging activities, there is a recurring pattern of communication breakdowns and understaffing concerns. If you are considering this facility, I strongly recommend scheduling a weekend visit to observe staffing levels firsthand and asking specifically how the facility manages communication between case managers and families.
Google Reviews
Google Reviews
308 reviews on Google“Complete Care at Marcella receives polarized feedback, with many families praising the facility for its clean environment, friendly front-desk staff, and dedicated nursing care. However, a significant number of reviewers report serious concerns regarding understaffing, poor communication with management, and inconsistent quality of care, particularly during off-hours and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front-desk staff
- Engaging activities department
- Professional and attentive nursing staff
Concerns
- Understaffing and slow response times (mentioned by 7 reviewers)
- Poor communication from management and case managers (mentioned by 5 reviewers)
- Poor quality or inedible food (mentioned by 6 reviewers)
- Inadequate or ineffective physical therapy (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve communication between management and residents' families?
- 2With 150 residents, how does your nursing team prioritize response times to ensure that call bells are answered promptly?
- 3I've heard great things about your activities department, but could you walk me through how you tailor these programs to keep residents engaged throughout the week?
- 4Regarding the dining experience, what steps are you currently taking to improve the quality and variety of the meals served to residents?
- 5Since your staffing rating is a 3/5, could you explain how you manage shift coverage to ensure consistent care for residents during peak hours?
- 6How does your physical therapy team coordinate with nursing staff to ensure that rehabilitation goals are being met consistently for residents?
Personalized based on this facility's data
Key Review Excerpts
“The activities group is amazing, we love watching Tina interact with the residents to make them smile, laugh and dance in their seats to music.”
“My mother was in this rehab for the last a month of her life. Unfortunately, due to being understaffed and what seemed like a rotating staff? She ended up with COVID and a horrible bed. Sore and passed away, August 13th.”
“The nursing care Is top notch. I wanna give a special shout out to Rosemary, Crystal, Netta, and Kelly. Very nice and professional. This 1 star has nothing to do with them. My complaint is with the director Joe and the physical therapy team led by Jenki.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Marcella has ongoing safety concerns with recurring issues in fire safety systems, infection control, and resident care planning appearing across multiple surveys from 2021 to 2025. The facility has persistent problems with smoke barriers, fire alarms, and infection prevention programs that have not been fully resolved. Families have filed complaints resulting in deficiencies related to medication errors and care planning, indicating ongoing quality concerns that warrant careful consideration before placement.
Jul 24, 2025Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 7, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2023Routine7
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 21, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Complete Care at Marcella LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 85 (Best)
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
308 reviews from families & visitors
Official Website
Visit ccmarcella.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Complete Care at Burlington Woods, LLC
< 1 miNursing Home · Burlington, NJ
Mount Holly Rehabilitation & Healthcare Center
4.7 miNursing Home · Lumberton, NJ
Careone at Moorestown
5.9 miNursing Home · Moorestown, NJ
Care One at Moorestown, LLC
5.9 miAssisted Living · Moorestown, NJ
Total Rehab Moorestown
6.3 miNursing Home · Moorestown, NJ
Willowbrooke Court Skilled Care at Evergreens
6.6 miNursing Home · Moorestown, NJ