Complete Care at Berkshire LLC
Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 212 Google reviews
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What this means for your family
While many families report a warm and welcoming environment, there is a recurring pattern of concern regarding basic hygiene and responsiveness to patient needs. If you choose this facility, it is essential to be an active advocate for your loved one and maintain regular, direct communication with the nursing staff to ensure care standards are met.
Google Reviews
Google Reviews
212 reviews on Google“Complete Care at Berkshire receives a high volume of positive reviews praising the friendliness and attentiveness of the nursing and therapy staff. However, several families have raised serious concerns regarding inconsistent care, including issues with hygiene, slow response times, and poor communication regarding patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Clean and well-maintained facility
- Helpful and professional administrative team
- Welcoming and compassionate atmosphere
Concerns
- Inconsistent hygiene and personal care (e.g., soiled clothing, lack of assistance with toileting) (mentioned by 6 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
- Poor communication regarding medical status and dietary preferences (mentioned by 3 reviewers)
- Small room sizes and lack of space for visitors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your process for ensuring that residents receive timely assistance with personal hygiene and toileting needs throughout the day?
- 3Could you walk me through how your team manages medication administration to ensure accuracy and consistency for residents?
- 4Given that some families have mentioned challenges with communication, what is the best way for us to stay updated on our loved one’s medical status and dietary changes?
- 5Since the rooms are on the smaller side, are there designated common areas or outdoor spaces where we can spend quality time together as a family?
- 6What does a typical day look like in terms of social activities and engagement, and how do you encourage residents to participate?
Personalized based on this facility's data
Key Review Excerpts
“My dad is a resident of Complete Care at Berkshire and he really likes the facility, staff and activities. He looks younger than when he arrived and I feel better knowing he is in good hands and being cared for.”
“My Husband and I drove 6 hours to see our best friend who is staying in this place. I was so disappointed. Some staff don’t do their job, leaving the patient sitting in his own urine for more than 5 hours.”
“Their short term rehab is terrible. My mother was there for 4 weeks and would have died if she stayed there. Her complaints of pain were ignored by the staff and doctor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Berkshire has recurring deficiencies across all three recent surveys, primarily in fire safety systems, resident care assistance, and resident assessments. Fire safety issues including sprinkler system maintenance and smoke barriers have persisted across multiple inspections despite reported corrections. The facility also shows ongoing challenges with providing adequate daily living assistance and conducting proper resident assessments, suggesting potential care quality concerns that families should discuss during visits.
Apr 25, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 20, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 20, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Nov 21, 2024Routine9
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 15, 2023Routine7
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Complete Care at Berkshire LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 85 (Best)
Ownership & Management
Owners
Pc Pa Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit completecareberkshire.com
Medicare data downloads
Original nursing home datasets
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