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Strong Medicare quality ratings; public reviewers often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 217 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Complete Care at Berkshire LLC has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive nursing and therapy staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Complete Care at Berkshire receives a high volume of positive reviews praising the friendliness and attentiveness of the nursing and therapy staff. However, several families have raised serious concerns regarding inconsistent care, including issues with hygiene, slow response times, and poor communication regarding patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 216 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My dad is a resident of Complete Care at Berkshire and he really likes the facility, staff and activities. He looks younger than when he arrived and I feel better knowing he is in good hands and being cared for.”
“My Husband and I drove 6 hours to see our best friend who is staying in this place. I was so disappointed. Some staff don’t do their job, leaving the patient sitting in his own urine for more than 5 hours.”
“Their short term rehab is terrible. My mother was there for 4 weeks and would have died if she stayed there. Her complaints of pain were ignored by the staff and doctor.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at Berkshire has recurring deficiencies across all three recent surveys, primarily in fire safety systems, resident care assistance, and resident assessments. Fire safety issues including sprinkler system maintenance and smoke barriers have persisted across multiple inspections despite reported corrections. The facility also shows ongoing challenges with providing adequate daily living assistance and conducting proper resident assessments, suggesting potential care quality concerns that families should discuss during visits.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Apr 25, 2026
$13,070
Complete Care at Berkshire LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 85 (Highest rating)
Owners
Pc Pa Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
217 reviews from families & visitors
Official Website
Visit completecareberkshire.com
Medicare data downloads
Original nursing home datasets
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