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Nursing HomeMedicaid

Montclair Manor Care Center

Strong Medicare quality ratings; families often praise compassionate physical therapy team. Still worth an in-person visit.

5119 Bandera Street, Montclair, CA 9176359 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 13 Google reviews

5
4
3
2
1
Montclair Manor Care Center Nursing Home in Montclair, CA — Street View
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What this means for your family

This facility offers exceptional physical therapy and a compassionate nursing staff that families frequently find loving and attentive. However, you should verify current room occupancy policies and medication administration protocols, as past reviews have raised serious concerns regarding patient supervision and room privacy.

Google Reviews

Google Reviews

13 reviews on Google
Families can expect high-quality physical therapy and compassionate nursing care, with several reviewers praising the staff's kindness and attentiveness. However, there are serious historical reports of neglect, lack of supervision, and issues with room privacy and facility cleanliness that should be investigated.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0ActivitiesN/AMeds1.0MemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate physical therapy team
  • Attentive and loving nursing staff
  • Clean and well-maintained environment
  • Effective administrative problem-solving

Concerns

  • Issues with patient supervision and safety
  • Discrepancies in room privacy and occupancy

Rating Trends

Tap a year to see what changed

2345.0'15(1)3.01.0'17(2)4.53.0'19(2)1.05.0'22(2)4.0'25(2)

Distribution · 15 analyzed

5
6
4
4
3
1
2
0
1
4

How They Respond to Reviews

23%response rate
Good

The owner provides polite and professional responses that acknowledge specific praise regarding staff care and facility cleanliness. While the responses are somewhat structured, they successfully mirror the sentiment of the reviewer.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
  • 2How does the nursing staff approach medication management to ensure everything is administered accurately and on schedule?
  • 3What specific protocols are in place to ensure residents are closely supervised and kept safe throughout the day?
  • 4Can you explain how room assignments and privacy are managed to ensure every resident has a comfortable and private space?
  • 5What kind of daily activities or social outings are available to keep the residents engaged and connected with one another?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?

Personalized based on this facility's data


Key Review Excerpts

The girls in the physical therapy I will never forget you get me to where I had to be with care, kindness, much patience and a lot of love thank you from my heart.

Rehab patient · 2025★★★★

The facility was very clean and the care was excellent. Especially at a time like this, the attentiveness and loving concern was more than appreciated.

Hospice care family member · 2018★★★★★

I appreciate how they treat my grandma here. Such loving people. They take good care of her hygiene and im appreciative for that.

Long-term resident's family · 2022★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
19.4%
CA
10.7%
San bernardino
8.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
15.3%
CA
10.5%
San bernardino
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
San bernardino
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
15.4%
CA
11.6%
San bernardino
8.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
19.5%
CA
13.7%
San bernardino
17.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
San bernardino
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
79.7%
CA
93.2%
San bernardino
94.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Mixed vs Avgs
Here
97.1%
US
81.8%
CA
94.2%
San bernardino
97.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Worse than Avg
Here
1.5%
US
1.6%
CA
1.5%
San bernardino
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Near state avg (15.4)
2 complaint-triggered
$2,098 in fines

Montclair Manor Care Center has persistent issues with room size requirements appearing across all surveys and recurring problems with nutrition services, medication management, and care planning. One family filed a complaint about access to medical records. While all deficiencies show correction dates, the facility struggles with consistent compliance in key areas like dietary services and resident assessments, suggesting ongoing operational challenges families should investigate during visits.

Apr 30, 2025Complaint
2
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Apr 4, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Apr 18, 2024Routine
5
0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Oct 7, 2022Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0031Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Federal Penalties

Fine

Jun 26, 2023

$2,098

Ownership & Operations

Who Operates This Facility

Owner / Operator

Montclair Manor Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Eva Care Group

Chain Size

9 facilities nationwide

Chain avg rating: 3.3/5 · Rank 3 of 8

Ownership & Management

Owners

Chen, Jenq

Owner

50%

Chen, Tze-Yun

Owner

50%

Key personnel

Padama, JohnManaging Control - Governing BodyNarcisse, RoseManagerTsai, WilliamManagerNarcisse, RoseAdp of the SnfTsai, WilliamAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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