The Claremont Hacienda

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced Case Management Visit-Other on May 23, 2025, due to pending closure. The Licensing Program Analyst confirmed that no residents were observed, and all residents have been relocated. No deficiencies were cited during this visit.

This report details a complaint investigation conducted following an unannounced visit. The investigation reviewed resident files and interviewed staff regarding allegations of staff failing to address health changes, scabies infection, or chemical restraint. All allegations were ultimately found to be unsubstantiated due to a lack of supporting evidence.

This report details a complaint investigation conducted following an unannounced visit. The investigation reviewed resident files and interviewed staff regarding allegations of staff failing to address health changes, scabies infection, or chemical restraint. All allegations were ultimately found to be unsubstantiated due to a lack of supporting evidence.

The facility underwent an unannounced Case Management Visit-Other on May 20, 2025, due to pending closure. The LPA observed that staff were providing care and supervision, and the administrator was cooperative. No deficiencies were cited during this visit.

The facility underwent an unannounced Case Management Visit-Other on May 9, 2025, due to pending closure. The inspector noted that the facility staff were observed providing care and supervision, and the administrator confirmed that the Long Term Care Ombudsman is assisting with resident relocation. No deficiencies were cited during this visit.

The facility underwent an unannounced Case Management Visit-Other on May 9, 2025, due to pending closure. The inspector noted that the facility staff were observed providing care and supervision, and the administrator confirmed that the Long Term Care Ombudsman is assisting with resident relocation. No deficiencies were cited during this visit.

This report details a complaint investigation regarding whether staff refused to accept a resident back into care following hospitalization. The investigation found that the allegation was unsubstantiated, as the resident was ultimately accepted back into the facility after a re-assessment. No specific deficiencies were cited in the provided text.