Coastal View Healthcare Center
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 68 Google reviews
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What this means for your family
This facility is a strong option for short-term rehabilitation and post-surgical recovery due to its skilled therapy teams and friendly daytime staff. However, families must be vigilant regarding nighttime care and medical monitoring, as multiple reviewers have reported issues with staff responsiveness and oxygen management during off-hours.
Google Reviews
Google Reviews
68 reviews on Google“Coastal View Healthcare Center is frequently praised for its compassionate nursing staff and effective physical therapy for post-surgical recovery. However, families should be aware of serious allegations regarding medical neglect, inadequate monitoring of oxygen levels, and staff members being distracted by cell phones. While many find the facility clean and welcoming, there are recurring reports of poor communication and issues with patient safety during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical therapy and rehab services
- Clean and well-maintained environment
- Welcoming atmosphere for visitors
Concerns
- Staff distraction with cell phones during shifts (mentioned by 4 reviewers)
- Inadequate monitoring of medical needs (oxygen/medication) (mentioned by 3 reviewers)
- Poor communication from staff to families (mentioned by 3 reviewers)
- Loss of patient belongings or clothing (mentioned by 2 reviewers)
- Substandard care during night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
The owner uses templated, boilerplate responses that fail to address specific complaints regarding therapy delays or facility maintenance. While they acknowledge the reviews, they rely on a standard invitation to contact administration rather than providing direct solutions.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the cleanliness of the facility; how do you ensure that this high standard of care remains consistent across all shifts, including overnight?
- 2What specific protocols do you have in place to ensure medication and oxygen needs are monitored closely and accurately at all times?
- 3How does the facility handle communication with family members to ensure we are always kept up-to-date on our loved one's health and well-being?
- 4Could you tell us more about the daily activities and social engagement opportunities available to residents to keep them active and involved?
- 5What is the process for tracking and securing personal belongings, like clothing and small items, to prevent anything from getting lost?
- 6In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“I can't speak high enough of the care I received there. Everyone is so friendly and helpful. The food is great.”
“The staff was helpful kind and caring to our beloved . The nurses called and informed us of changes and were very professional to keep us informed and at ease.”
“You walk through the hall and 90% of nurses and RTs are sitting on their phones watching videos. I visited my mom every day she was here and this is how it always was.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coastal View Healthcare Center shows concerning patterns with families filing 12 complaints that triggered inspections, revealing recurring issues with resident assessments and care planning, medication management, and food safety. The facility has repeated violations across multiple surveys in areas like accurate resident assessments, proper medication oversight, and food storage and preparation, suggesting ongoing challenges in core care areas despite reported corrections.
Dec 18, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 28, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 30, 2024Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Oct 17, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Federal Penalties
Fine
Apr 28, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Coastal View Healthcare Center
for profit
Chain Affiliation
The Mandelbaum Family
16 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 15 (Best)
Ownership & Management
Owners
Telegraph Operations Partners LLC
Owner · Organization
Simcha and Janet Mandelbaum Family Trust
Owner (parent company) · Organization
The Bentzion Mandelbaum 2021 Irrevocable Gift Trust no. 2
Owner (parent company) · Organization
The Janet Mandelbaum 2021 Irrevocable Gift Trust no 2
Owner (parent company) · Organization
The Simcha Mandelbaum 2021 Irrevocable Gift Trust no. 2
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit coastalviewhcc.com
Medicare data downloads
Original nursing home datasets
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