Citrus Heights Post Acute
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation program and highly skilled physical therapists that can significantly aid recovery. However, you must be extremely vigilant regarding hygiene and medication timing, as multiple families have reported serious lapses in basic care and communication during transitions.
Google Reviews
Google Reviews
26 reviews on Google“Families seeking rehabilitation services may find success here due to highly praised physical therapy and nursing teams. However, there are serious, recurring allegations regarding neglect, including delayed medication, poor wound care, and inadequate hygiene management for residents.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Warm and friendly nursing staff
- Clean and bright environment
- Supportive administration and case management
Concerns
- Neglect regarding hygiene and wound care (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Understaffing and management disconnection (mentioned by 2 reviewers)
- Poor discharge planning and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
The owner uses repetitive, templated responses that do not acknowledge the specific details mentioned in the reviews. The responses are almost identical across different positive feedback entries.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication is administered accurately and on a consistent schedule throughout the day?
- 3What specific protocols are in place to ensure that personal hygiene and wound care needs are met promptly for every resident?
- 4Could you walk us through your process for communicating updates to families, especially regarding changes in a resident's care plan or discharge planning?
- 5What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the immediate procedure for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The staff are amazing, the day shift nurses, Kim, Heidi, Mandeep, the evening nurses, Alma, Anglica, Nav, Angela. Physical therapist Sophia, registered dietician, Jaymee and the amazing leader of this place Terri.”
“They also have not been giving her her pain medication on time, even when she asks for it, one day she had to wait 2 1/2 hours for her medication.”
“My husband and I are truly thankful for this facility! For getting him back on his legs and feet! Great rehab team, special thanks to Claudio!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including frequent family complaints that triggered 15 deficiencies across areas like medication management, infection control, and food safety. Issues persist across multiple surveys, particularly with drug labeling (appearing in 6 separate inspections), food handling (4 inspections), and infection prevention (5 inspections), suggesting ongoing management challenges despite reported corrections.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jun 4, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 24, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Apr 3, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 12, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 7, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Citrus Heights Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 73 of 260
Ownership & Management
Owners
Capital Snf Holding Company, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit citrusheightspa.com
Medicare data downloads
Original nursing home datasets
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