Citrus Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective and dedicated rehab therapy team. Still worth an in-person visit.
based on 86 Google reviews

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What this means for your family
This facility has a strong reputation for its rehab therapy services, but the recent increase in reports regarding hygiene, staffing shortages, and medical oversight is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring you have a direct line of communication with the administrative team to address any lapses in care immediately.
Google Reviews
Google Reviews
86 reviews on Google“Citrus Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and individual staff members for their compassion. However, significant and recurring concerns regarding basic hygiene, neglect of patient needs, and poor communication during off-hours suggest inconsistent quality of care. Families should be aware that while many report a positive experience, others describe serious lapses in medical oversight and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated rehab therapy team
- Many staff members described as compassionate and attentive
- Strong administrative communication for some families
- Supportive environment for veterans and special events
Concerns
- Poor facility cleanliness and persistent unpleasant odors (mentioned by 5 reviewers)
- Neglect of basic patient hygiene and toileting needs (mentioned by 3 reviewers)
- Difficulty reaching staff via phone or receiving updates (mentioned by 4 reviewers)
- Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
- Issues with medication management and medical oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2Given the importance of hygiene and comfort, what is your current protocol for ensuring rooms are kept clean and that residents receive timely assistance with their personal care needs?
- 3With the rehab team being such a standout feature here, how do you ensure that same level of dedicated attention carries over into the daily nursing and medication management for residents?
- 4I understand staffing levels can fluctuate; what specific steps are you taking to ensure that call lights are answered promptly and that families can consistently reach a staff member for updates?
- 5How does your facility balance the busy medical schedule with social engagement, and what kind of special events or activities can my family member look forward to participating in?
- 6Since you have a history of supporting veterans, how do you integrate those values into the daily culture and care plans for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The aids are nice and seem caring, but anyone above that doesn’t have the time of day to do anything helpful. Need meds? Good luck!”
“The staff communicates with families about the care of a loved one so they can have a peace of mind when they are not around.”
“The night crew put her on the bipap, but didnt plug in the oxygen, despite the family explaining it to them and putting a sign directly on the bipap machine.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns across all three surveys, with deficiencies recurring in care planning and assessment, medication management, and infection control. The facility has faced 40 total deficiencies spanning resident rights violations, quality of care issues, and safety hazards, with families filing at least one complaint about medication labeling. While all deficiencies show correction dates, the persistent recurrence of similar problems across multiple surveys suggests ongoing systemic challenges that families should carefully consider.
May 15, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 22, 2024Routine10
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 22, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 16, 2022Routine17
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Citrus Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Snf Aa 03 LLC
Owner · Organization
Amselem, Alex
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit citrushrc.com
Medicare data downloads
Original nursing home datasets
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