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Nursing HomeMedicaid

Citrus Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective and dedicated rehab therapy team. Still worth an in-person visit.

701 Medical Court East, Inverness, FL 34452111 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 86 Google reviews

5
4
3
2
1
Citrus Health and Rehabilitation Center Nursing Home in Inverness, FL — Street View
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What this means for your family

This facility has a strong reputation for its rehab therapy services, but the recent increase in reports regarding hygiene, staffing shortages, and medical oversight is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring you have a direct line of communication with the administrative team to address any lapses in care immediately.

Google Reviews

Google Reviews

86 reviews on Google
Citrus Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and individual staff members for their compassion. However, significant and recurring concerns regarding basic hygiene, neglect of patient needs, and poor communication during off-hours suggest inconsistent quality of care. Families should be aware that while many report a positive experience, others describe serious lapses in medical oversight and facility maintenance.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean3.0Activities8.0Meds2.0Memory4.0Comms4.0Value3.0

Strengths

  • Highly effective and dedicated rehab therapy team
  • Many staff members described as compassionate and attentive
  • Strong administrative communication for some families
  • Supportive environment for veterans and special events

Concerns

  • Poor facility cleanliness and persistent unpleasant odors (mentioned by 5 reviewers)
  • Neglect of basic patient hygiene and toileting needs (mentioned by 3 reviewers)
  • Difficulty reaching staff via phone or receiving updates (mentioned by 4 reviewers)
  • Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
  • Issues with medication management and medical oversight (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.52023(11)4.42024(7)4.12025(43)4.22026(25)

Distribution · 86 analyzed

5
63
4
7
3
1
2
0
1
15

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication?
  • 2Given the importance of hygiene and comfort, what is your current protocol for ensuring rooms are kept clean and that residents receive timely assistance with their personal care needs?
  • 3With the rehab team being such a standout feature here, how do you ensure that same level of dedicated attention carries over into the daily nursing and medication management for residents?
  • 4I understand staffing levels can fluctuate; what specific steps are you taking to ensure that call lights are answered promptly and that families can consistently reach a staff member for updates?
  • 5How does your facility balance the busy medical schedule with social engagement, and what kind of special events or activities can my family member look forward to participating in?
  • 6Since you have a history of supporting veterans, how do you integrate those values into the daily culture and care plans for your residents?

Personalized based on this facility's data


Key Review Excerpts

The aids are nice and seem caring, but anyone above that doesn’t have the time of day to do anything helpful. Need meds? Good luck!

Memory care family member · 2025☆☆☆☆

The staff communicates with families about the care of a loved one so they can have a peace of mind when they are not around.

Family member · 2026☆☆☆☆

The night crew put her on the bipap, but didnt plug in the oxygen, despite the family explaining it to them and putting a sign directly on the bipap machine.

Long-term resident's family · 2026☆☆☆☆
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.71hrs
91%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
19.4%
FL
11.5%
Citrus
8.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
15.5%
FL
8.7%
Citrus
4.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
12.1%
FL
4.1%
Citrus
3.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
19.5%
FL
15.0%
Citrus
9.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
14.4%
FL
9.1%
Citrus
6.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.3%
FL
10.6%
Citrus
8.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
FL
94.7%
Citrus
99.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
FL
94.8%
Citrus
98.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
FL
1.5%
Citrus
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.3)
1 complaint-triggered

This facility shows concerning patterns across all three surveys, with deficiencies recurring in care planning and assessment, medication management, and infection control. The facility has faced 40 total deficiencies spanning resident rights violations, quality of care issues, and safety hazards, with families filing at least one complaint about medication labeling. While all deficiencies show correction dates, the persistent recurrence of similar problems across multiple surveys suggests ongoing systemic challenges that families should carefully consider.

May 15, 2025Routine
12
0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Feb 22, 2024Routine
10
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 22, 2024Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 16, 2022Routine
17
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Citrus Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Snf Aa 03 LLC

Owner · Organization

100%

Amselem, Alex

Owner (parent company)

100%

Key personnel

Dimenna, AlexanderW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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