Arbor Trail Rehab and Skilled Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 112 Google reviews
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What this means for your family
While the therapy department is highly regarded for helping patients regain mobility, families should be aware of significant, recurring reports regarding slow response times and hygiene issues. We strongly recommend visiting unannounced during off-hours and weekends to observe the actual level of care and staffing before making a decision.
Google Reviews
Google Reviews
112 reviews on Google“Arbor Trail Rehab and Skilled Nursing Center receives highly polarized reviews, with many families praising the therapy department and specific staff members for their kindness and dedication. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times, and inadequate communication. While some families feel their loved ones received life-changing care, others describe the facility as understaffed and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Helpful and compassionate social services team
- Clean and well-maintained facility environment
- Attentive and professional nursing staff (cited by many)
Concerns
- Slow response times to call bells and patient needs (mentioned by 6 reviewers)
- Poor food quality, including cold or unappealing meals (mentioned by 5 reviewers)
- Hygiene issues, including reports of roaches and soiled linens (mentioned by 4 reviewers)
- Lack of communication regarding patient health changes (mentioned by 3 reviewers)
- Allegations of theft of patient belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; how do you tailor those programs to a resident's specific recovery goals?
- 2What is the process for ensuring family members are kept updated and informed immediately if there is a change in a resident's health or medication?
- 3How does the dining team work to ensure meals are served at the right temperature and that the menu stays appetizing for the residents?
- 4Can you tell us more about your protocols for responding to call bells and how you ensure staff can attend to resident needs promptly?
- 5What specific steps does the housekeeping team take to maintain the cleanliness of the rooms and ensure linens are changed regularly?
- 6What kind of daily social activities or group outings are available to help residents stay engaged and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“The therapy at this facility is incredible and the food is great! Everyone was so welcoming and friendly!”
“My friend would need help setting up so she could eat or breathe easier or getting a bedpan and it took forever for a nurse to get in there to help her. She ended up having an accident in the bed and it took an hour for them to get her all cleaned up.”
“I physically had to run numerous roaches away from crawling on the patients as well as in their beds. I witnessed a patient BEG for help to be gotten up out of bed... A nurse shunned her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with repeated deficiencies across multiple surveys, particularly in fire safety systems, emergency preparedness, and electrical maintenance. The most recurring issues involve sprinkler system maintenance, electrical safety testing, and nurse staffing information posting. While all deficiencies show correction dates, several problems persist across surveys, including sprinkler maintenance cited three times and electrical issues appearing repeatedly, suggesting ongoing challenges with building safety compliance that families should discuss during visits.
Apr 30, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 7, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 25, 2022Routine20
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Arbor Trail Rehab and Skilled Nursing Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 15 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit arbortrailrehab.com
Medicare data downloads
Original nursing home datasets
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