Crestwood Health Care Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 10)
- High staff turnover (57%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in RELIANT CARE MANAGEMENT chain · $155,928 in fines · Abuse citation
What this means for your family
This facility has significant, recurring issues with administrative communication and the security of personal property. Before considering this location, we strongly advise you to tour the facility personally to inspect cleanliness and speak directly with current staff, as multiple families have reported severe neglect and unprofessional conduct.
Google Reviews
Google Reviews
17 reviews on Google“Crestwood Health Care Center receives consistently poor feedback regarding administrative professionalism, communication, and basic facility standards. Families frequently report issues with rude reception staff, missing personal belongings, and concerns regarding cleanliness and neglect. While some visitors have reported positive experiences during volunteer activities, the overall consensus from family members is one of deep dissatisfaction and concern for resident well-being.”
Quality Themes
Tap a score for detailsStrengths
- Accessible for local visitation
- Welcoming environment for outside volunteer activities
Concerns
- Rude, unprofessional, and dismissive administrative/reception staff (mentioned by 4 reviewers)
- Theft or disappearance of resident personal belongings and clothing (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness to family inquiries (mentioned by 4 reviewers)
- High staff and management turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent turnover in management, what steps are you taking to ensure consistent, stable leadership and reliable communication for families?
- 2I noticed concerns regarding the security of personal belongings; what specific protocols or inventory systems do you have in place to ensure residents' clothing and personal items remain safe?
- 3Since responsiveness is a priority for our family, could you explain the standard process for how staff updates families on a resident's daily status or medical changes?
- 4With the current CMS staffing ratings, how are you ensuring that residents receive timely, attentive care throughout all shifts?
- 5I understand the facility is very welcoming to outside volunteers; how do these community programs integrate into the daily life and social engagement of the residents?
- 6Could you walk me through your facility's specific procedures for handling medical emergencies and how quickly a family is notified if a resident requires urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The receptionist was very rude, disrespectful, unprofessional and with a lot of attitude. Your receptionist is the first contact of a business if she is treating family of your residents like this I can only imagine how she treats the residents.”
“My son was forced here and it’s filthy and blood is on the sheets they made him sleep on... they told my son his first night there that he couldn’t get any toilet paper even though they take his whole Social Security check”
“There was always a constant turnover of management and staff so you feel like you're always starting over in getting a routine down. Total lack of organization and communication from them concerning inpatients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
9
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestwood faces serious ongoing concerns with multiple families filing reports about protection from abuse and neglect, which has triggered investigations across two years. The facility shows recurring problems with protection from harm, medication management, and infection control, with issues persisting rather than being consistently resolved. While the facility has corrected many deficiencies, the pattern of repeated abuse-related complaints and safety violations warrants careful consideration before placement.
Nov 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 31, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 18, 2025
$17,345
Fine
Dec 8, 2023
$129,243
Payment Denial
Dec 8, 2023
76-day denial
Ownership & Operations
Who Operates This Facility
Crestwood Health Care Center, LLC
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 29 of 29 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
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