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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 18 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Crestwood Health Care Center receives consistently poor feedback regarding administrative professionalism, communication, and basic facility standards. Families frequently report issues with rude reception staff, missing personal belongings, and concerns regarding cleanliness and neglect. While some visitors have reported positive experiences during volunteer activities, the overall consensus from family members is one of deep dissatisfaction and concern for resident well-being.
Quality Themes
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Rating Trends
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Distribution · 20 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The receptionist was very rude, disrespectful, unprofessional and with a lot of attitude. Your receptionist is the first contact of a business if she is treating family of your residents like this I can only imagine how she treats the residents.”
“There was always a constant turnover of management and staff so you feel like you're always starting over in getting a routine down. Total lack of organization and communication from them concerning inpatients.”
“The neglect and verbal abuse is horrible! Terrance will hang up on you when you call up there more than once. He is extremely rude. They will will not give you the belongings of your loved ones. AND THEY HAVE BED BUGS.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
9
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Crestwood faces serious ongoing concerns with multiple families filing reports about protection from abuse and neglect, which has triggered investigations across two years. The facility shows recurring problems with protection from harm, medication management, and infection control, with issues persisting rather than being consistently resolved. While the facility has corrected many deficiencies, the pattern of repeated abuse-related complaints and safety violations warrants careful consideration before placement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 18, 2025
$17,345
Fine
Dec 8, 2023
$129,243
Payment Denial
Dec 8, 2023
76-day denial
Crestwood Health Care Center, LLC
for profit
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 29 of 29 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit reliantcaremgmt.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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