Atrium Place Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 10)
- High staff turnover (72%)
- High RN turnover (100%)
Below average in MO · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · $189,778 in fines
What this means for your family
While the rehabilitation and therapy departments receive consistent praise, the facility struggles with significant staffing and basic care issues. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's hygiene and call-light response times, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
47 reviews on Google“Atrium Place Health and Rehabilitation receives highly polarized feedback, with some families praising the therapy team and recent renovations, while others report severe neglect and staffing shortages. Critical concerns consistently include slow response times to call lights, poor hygiene management, and inadequate communication regarding patient health status. Families considering this facility should be aware of the significant disparity between positive experiences in rehabilitation and reports of substandard basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy services
- Recent facility renovations
- Friendly and helpful individual staff members
- Active and engaging activities department
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor hygiene and lack of assistance with basic needs (mentioned by 6 reviewers)
- Inadequate communication regarding medical status (mentioned by 3 reviewers)
- Missing or lost personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent renovations to the facility, how have the new spaces improved the daily living experience for the residents?
- 2We've heard wonderful things about your activities department; could you tell us more about the types of engaging programs available to keep residents active?
- 3How does the nursing team ensure that medication administration is handled accurately and that all medical updates are communicated clearly to family members?
- 4What specific steps are being taken to ensure that residents receive timely assistance with their basic daily needs and that the facility remains consistently clean?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with outside doctors?
- 6How does the facility manage the tracking of personal belongings to ensure that residents' items are always safe and accounted for?
Personalized based on this facility's data
Key Review Excerpts
“Currently watching my mother's call light go off for 20 minutes. No one has come to see what is needed... I go to the nursing station where there is a total of 4 staff behind the nursing station.”
“Best therapy ever. They work you hard but it only benefits yourself. The more you work the quicker you go home. The therapy staff are efficient and attentive.”
“The staff that took care of our loved one was great. The nurses were responsive every time we asked for something. They are a little short staffed. I am sure it is because of budget reasons.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Atrium Place has a concerning pattern of repeated deficiencies, with families frequently filing complaints that triggered 33 of 82 total violations. The most recurring problems involve medication management errors, inadequate treatment and care delivery, and safety hazards including accident prevention failures. While the facility corrects cited issues, similar problems persist across multiple surveys, suggesting ongoing challenges with quality control and resident protection.
Jan 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 2, 2024Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 2, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Feb 25, 2025
$34,808
Payment Denial
Apr 10, 2024
14-day denial
Fine
Apr 10, 2024
$59,846
Fine
Dec 12, 2023
$44,664
Fine
Sep 25, 2023
$4,587
Fine
Sep 5, 2023
$13,762
Fine
Jul 31, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Fine
Jun 5, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Atrium Place Health and Rehabilitation
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 8 of 17
Ownership & Management
Owners
Vhs Mo Opco Holdings LLC
Owner · Organization
Miller, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit atriumplacehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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