Hidden Lake Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 10)
Bottom 25% in MO · Critically understaffed (RN) · Above average staffing · Worst in RELIANT CARE MANAGEMENT chain · $123,610 in fines
What this means for your family
Given the recent reports of facility maintenance issues and management instability, we strongly advise families to conduct an unscheduled visit to inspect the environment personally. Specifically, verify the status of climate control and food quality, as these have been recurring points of failure for current residents.
Google Reviews
Google Reviews
17 reviews on Google“Hidden Lake Health Care Center receives highly polarized feedback, with some visitors noting clean facilities and friendly staff, while others report severe neglect and systemic management failures. Critical issues include inconsistent climate control, poor food quality, and significant concerns regarding resident safety and administrative reliability. Families should be aware of the stark contrast between positive short-term observations and reports of long-term neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Friendly and courteous staff
- Attentive rehab services
Concerns
- Inadequate climate control (heating/cooling issues) (mentioned by 2 reviewers)
- Poor food quality and nutrition (mentioned by 3 reviewers)
- Unreliable management and administrative issues (mentioned by 3 reviewers)
- Understaffing and inconsistent care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding the facility's climate control, what steps are being taken to ensure consistent heating and cooling throughout the resident rooms?
- 2Could you walk me through the current process for medication management and how you ensure accuracy for residents with complex health needs?
- 3I noticed the facility has faced some administrative challenges; what changes have been implemented recently to improve communication and responsiveness for families?
- 4What is the current approach to improving the dining experience and nutritional quality to ensure residents are enjoying their meals?
- 5With the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day and night?
- 6Can you describe the daily activity schedule and how you encourage residents to participate in social life within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My sister always had to bring my dad something to eat, one night they gave him salad and bread. They neglect residents, my dad was on a hall with mold they moved all the residents but him.”
“It doesn't smell like urine. The staff seem so nice and courteous. My sister is being well taking care of in a good way. The building is always clean.”
“My Aunt is searching for a new apartment facility as this place has not maintained adequate cooling and heating for her on the independent living side.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
8
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hidden Lake Health Care Center has persistent issues with families filing multiple complaint reports over serious concerns including abuse protection failures and safety hazards. The facility struggles most with accident prevention and safety oversight, pressure ulcer care, and medication management across repeated surveys. While deficiencies are typically corrected when cited, the pattern of ongoing problems in core care areas like resident safety and wound care suggests systemic challenges that families should carefully consider before visiting.
Jun 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 11, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Oct 8, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 30, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 19, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Aug 19, 2024
$96,420
Payment Denial
Aug 19, 2024
51-day denial
Fine
Jun 4, 2024
$27,190
Ownership & Operations
Who Operates This Facility
Hidden Lake Health Care Center
for profit
Chain Affiliation
Reliant Care Management
32 facilities nationwide
Chain avg rating: 1.1/5 · Rank 20 of 29 (Worst)
Ownership & Management
Owners
Reliant Care Group LLC
Owner · Organization
Rcg INC
Owner (parent company) · Organization
Richard J. Destefane Revocable Living Trust
Owner (parent company) · Organization
Destefane, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit estatesofhiddenlake.com
Medicare data downloads
Original nursing home datasets
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