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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 17 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Hidden Lake Health Care Center receives highly polarized feedback, with some visitors noting clean facilities and friendly staff, while others report severe neglect and systemic management failures. Critical issues include inconsistent climate control, poor food quality, and significant concerns regarding resident safety and administrative reliability. Families should be aware of the stark contrast between positive short-term observations and reports of long-term neglect.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 19 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My sister always had to bring my dad something to eat, one night they gave him salad and bread. They neglect residents, my dad was on a hall with mold they moved all the residents but him.”
“It doesn't smell like urine. The staff seem so nice and courteous. My sister is being well taking care of in a good way. The building is always clean.”
“My Aunt is searching for a new apartment facility as this place has not maintained adequate cooling and heating for her on the independent living side.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
4
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Hidden Lake Health Care Center has persistent issues with families filing multiple complaint reports over serious concerns including abuse protection failures and safety hazards. The facility struggles most with accident prevention and safety oversight, pressure ulcer care, and medication management across repeated surveys. While deficiencies are typically corrected when cited, the pattern of ongoing problems in core care areas like resident safety and wound care suggests systemic challenges that families should carefully consider before visiting.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Aug 19, 2024
$96,420
Payment Denial
Aug 19, 2024
51-day denial
Fine
Jun 4, 2024
$27,190
Hidden Lake Health Care Center
for profit
Reliant Care Management
33 facilities nationwide
Chain avg rating: 1.1/5 · Rank 20 of 29 (Lowest rating)
Owners
Reliant Care Group LLC
Owner · Organization
Rcg INC
Owner (parent company) · Organization
Richard J. Destefane Revocable Living Trust
Owner (parent company) · Organization
Destefane, Richard
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
17 reviews from families & visitors
Official Website
Visit estatesofhiddenlake.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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