Chino Valley Health Care Cente
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (21 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Chain outperformer · $10,361 in fines
What this means for your family
This facility presents significant safety risks, specifically regarding medication errors and hygiene management. While the secure units for dementia patients are a strength, the recent pattern of medical neglect is a critical red flag that requires immediate investigation before placement.
Google Reviews
Google Reviews
36 reviews on Google“Families should exercise extreme caution due to severe reports of medical neglect, including insulin overdose, medication omissions, and a scabies infestation. While some reviewers praise the facility's security features for dementia patients and the friendliness of certain staff members, recent reviews highlight critical failures in basic hygiene and clinical safety.”
Quality Themes
Tap a score for detailsStrengths
- Secure/locked units for dementia care
- Friendly and professional staff members
- Availability of on-site therapy services
- Cleanliness noted in older reviews
Concerns
- Severe medical mismanagement and medication errors (mentioned by 3 reviewers)
- Hygiene and sanitation issues including scabies infestation (mentioned by 2 reviewers)
- Issues with admissions and clinical acceptance
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the high staffing rating you have, how do you ensure that the friendly and professional culture is maintained during shift changes?
- 2What specific protocols are in place to ensure medication administration is handled with 100% accuracy and safety?
- 3How does the facility manage daily cleaning and sanitation schedules to ensure a consistently hygienic environment for all residents?
- 4Can you tell me more about the specialized care and safety measures provided within your secure units for residents with dementia?
- 5What is the process for communicating clinical updates or changes in a resident's condition to their family members?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“This place has secured/locked units, which is a big plus for dementia patients or anyone at high risk of wandering.”
“The nurse overdose my dad with insulin do not leave your loveones here nurses here and doctors don’t care about em.”
“Took my mom out of this place in May 2025. The day I took her home and was helping her shower i noticed her entire body was even covered in open scab wounds and was bleeding everywhere. Turns out she was infested with scabies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced numerous family complaints over the past three years, with 14 of 54 deficiencies stemming from family reports. Recurring problems involve safety hazards and accident prevention, infection control, and food safety and handling. Recent inspections show serious uncorrected issues including failures to report suspected abuse and maintain safe call systems in bathrooms, indicating ongoing safety concerns that families should carefully consider.
Apr 17, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 3, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 22, 2026Complaint3
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 18, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 12, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 1, 2025
$10,361
Ownership & Operations
Who Operates This Facility
Chino Valley Health Care Cente
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 11 of 38
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Friedman, Aaron
Owner (parent company)
Klavan, Rachel
Owner (parent company)
Lehmann, Libby
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit chinovalleyhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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