Cheyenne Medical Lodge
Strong Medicare quality ratings; families often praise outstanding physical therapy and rehab programs. Still worth an in-person visit.
based on 125 Google reviews
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What this means for your family
The facility's physical therapy team is a standout strength and is excellent for post-surgical recovery. However, families must be extremely vigilant regarding hygiene and medication administration, as multiple reviewers have reported serious instances of neglect and lack of responsiveness from the nursing staff.
Google Reviews
Google Reviews
125 reviews on Google“Cheyenne Medical Lodge is highly regarded for its exceptional physical therapy department and the kindness of its rehabilitation staff. However, families should be aware of serious, recurring allegations regarding neglect, including improper hygiene, medication errors, and inadequate staffing during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab programs
- Friendly and professional therapy staff
- Beautiful and clean facility appearance
- Compassionate nursing and CNA staff
Concerns
- Neglect regarding hygiene and wound care (mentioned by 4 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Administrative unresponsiveness and lack of communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific details from their stay. They effectively address both praise and criticism by offering direct contact information or explaining facility processes.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2It's great to see how much care you put into responding to feedback from families; how does the administration typically communicate important updates or changes to us?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 4How does the nursing team manage resident hygiene and wound care to ensure everyone stays comfortable and healthy?
- 5In the event of a medical emergency during the night, what is the process for contacting doctors and notifying the family?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My father was here recently. The staff was wonderful! Everyone from the CNAs up treated him with dignity and respect. My father was in several places and this one shines bright compared to the others.”
“The physical therapy dept staff were above and beyond helpful, courteous and knowledgeable when In instructing.me on the continued care of my bro upon his discharge.”
“My grandmother recently spent a week at the Cheyenne Medical Lodge of Mesquite for respite care. When she arrived back home to my mother she was recieved in pain with horrendous sores on her bottom and an exposed sore on her arm.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in 11 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring issues with medication management, resident rights, and safety oversight that persist across multiple surveys from 2023 to 2025. While all deficiencies have correction dates, the pattern of repeated problems in core care areas suggests systemic challenges that families should carefully consider.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 6, 2025Routine1
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 6, 2025Complaint8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 28, 2024Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 12, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ownership & Operations
Who Operates This Facility
Nocona Hospital District
for profit
FOURSQUARE TEXAS 16 LLC
DIANA D WOOLVERTON
Chain Affiliation
Foursquare Healthcare
10 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit cheyenneml.com
Medicare data downloads
Original nursing home datasets
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