Brentwood Place Four
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 191 Google reviews
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What this means for your family
This facility is showing a positive upward trend in organization and cleanliness under new leadership. However, families should be extremely vigilant about communication and monitor for any signs of lost personal items or inconsistent hygiene, as these remain recurring issues.
Google Reviews
Google Reviews
191 reviews on Google“Brentwood Place Four has recently shown significant signs of improvement in organization and cleanliness, with many families praising the new administration and the warmth of the nursing staff. However, serious concerns persist regarding inconsistent communication, occasional reports of neglect, and issues with lost personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy department
- Welcoming and professional administration
Concerns
- Difficulty reaching staff via phone or after hours (mentioned by 4 reviewers)
- Loss of residents' personal clothing and belongings (mentioned by 3 reviewers)
- Inconsistent hygiene and unpleasant odors in certain areas (mentioned by 3 reviewers)
- Staffing shortages or slow response to call buttons (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've read some lovely things about how compassionate the nursing staff is; how do you ensure that level of attentive care is maintained during busy shifts?
- 2What specific steps does the facility take to ensure residents' personal belongings and clothing are kept safe and organized?
- 3How does the administration handle communication with families, especially if we need to reach someone after regular business hours?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure everyone enjoys their meals?
- 5What is the process for responding to call buttons, and how do you manage care during periods when the facility is particularly busy?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is exceptional, proficient and caring.”
“I’ve been coming here for about 6 years, and I’ve definitely seen the ups and downs. It used to feel pretty disorganized, and at times it would slip back into that. But today, I can honestly say I saw real improvement.”
“The staff is very professional and asked appropriate questions to make rehab as comfortable as they can for him. Thanks Brentwood 4 for helping my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing multiple complaint reports leading to 17 deficiencies across recent inspections. Recurring problems include medication management, daily care assistance, and food safety, with the same issues appearing repeatedly across surveys from 2023 to 2025. While the facility reports correcting violations, the pattern of repeated deficiencies in core care areas suggests ongoing quality control challenges that families should carefully consider.
Jun 11, 2025Complaint10
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 10, 2024Routine9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 10, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 18, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
BRENTWOOD 4 NURSING & REHAB LLC
CEMORNE BAUGH
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.2/5 · Rank 9 of 24
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Esther
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Mordechai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
191 reviews from families & visitors
Official Website
Visit brentwoodnursingcenter.com
Medicare data downloads
Original nursing home datasets
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