Long Creek Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful environment and high-quality dining for your loved one. However, you should proactively ask about their protocols for facility maintenance and verify their current staffing ratios, as some past experiences suggest inconsistencies in care and upkeep.
Google Reviews
Google Reviews
73 reviews on Google“Long Creek is highly regarded for its beautiful, resort-like atmosphere and a staff that many families describe as exceptionally compassionate and attentive. While many residents thrive here, some families have raised serious concerns regarding staffing levels, maintenance issues like broken air conditioning, and the quality of medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Beautiful and well-maintained facility
- High-quality dining and food variety
- Engaging community activities and events
Concerns
- Staffing shortages and inadequate training (mentioned by 2 reviewers)
- Maintenance and facility upkeep issues (mentioned by 2 reviewers)
- High cost and pricing transparency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often referencing specific details mentioned by the reviewer such as food quality, staff compassion, or specific family members. For negative reviews, they maintain a professional tone, acknowledging the concern and providing a direct channel for resolution.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to families' feedback; how does the management team ensure that staff training stays up to date with the latest memory care best practices?
- 2The dining options look lovely in the photos; could you tell us more about how the menu variety is managed and how you handle specific dietary needs for residents?
- 3We've heard great things about the community events here; what does a typical weekly activity schedule look like for someone in the assisted living wing?
- 4With the beautiful grounds you have here, what is your current plan for ongoing facility maintenance and upkeep to keep the community looking its best?
- 5How does the care team handle communication with family members regarding daily updates or changes in a resident's well-being?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting immediate care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“My grandma is a very picky eater, and she has been giving compliments about the food which I think says a lot for the cook and for the food itself.”
“The building is beautiful. The staff is wonderful. My mom is very happy to be here!”
“The staff are very friendly and attentive and compassionate. The dining room and meals are great. We are happy with the housekeeping and laundry service provided to them also.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on January 26, 2022, identified several violations related to health codes and life safety standards, including medication storage and employee screening protocols. However, there are currently no active enforcement actions listed for this facility.
Jan 26, 2022Routine
Health Code (3 violations) | Life Safety Code (2 violations)
The facility either failed to provide required counseling to residents who self-administer medications or failed to maintain a written counseling record.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to provide a locked area for all medications.
The facility failed to test and maintain an emergency generator that provides power to emergency lighting.
The facility failed to meet the requirements for a limited care facility.
Ownership & Operations
Who Operates This Facility
Hshlong Creek Management TX, LLC
for profit
CLINT PONCY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit civitasseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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