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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 25 Google reviews
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Chestelm Health and Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional physical and occupational therapy teams and warm, attentive nursing assistants. Review the component ratings and current source records before deciding.
Chestelm Health and Rehabilitation Center receives polarized feedback, with many families praising the dedicated therapy team and attentive nursing staff for short-term rehab. However, significant concerns have been raised regarding medication management errors, hygiene standards, and administrative transparency. Prospective families should weigh the positive reports of staff engagement against serious allegations of neglect and inconsistent care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 28 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT/Social work staff are exceptional. He is going home stronger than before his surgery. The nursing staff were attentive, kind and caring and always went above and beyond in their service and assistance.”
“Sometimes my elderly mom would not get the right medicine or not get her medicine at all.”
“Everyone from the administrator on down ran around making sure everyone had enough to eat and was having a good time. Kudos to everyone at Chestelm.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Chestelm has recurring problems with family communication and care planning across multiple surveys, with families filing complaint reports that triggered federal investigations. The facility repeatedly failed to properly notify families of resident injuries or changes in condition, ensure adequate care planning, and provide appropriate nutrition and safety oversight. While all deficiencies show correction dates, the pattern of similar issues reappearing suggests ongoing challenges with fundamental care coordination that families should discuss during visits.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Chestelm Health and Rehabilitation Center
for profit
Owners
Chestelm Skilled Operations Holdco LLC
Owner · Organization
Mfk Holdings LLC
Owner (parent company) · Organization
Promos First LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
25 reviews from families & visitors
Official Website
Visit chestelm.com
Medicare data downloads
Original nursing home datasets
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