Chestelm Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While the rehabilitation and activity programs are highly regarded, the recent reports of medication errors and hygiene lapses are concerning. We strongly recommend that you conduct an unannounced visit and specifically ask to see the medication administration logs and current cleaning schedules before making a decision.
Google Reviews
Google Reviews
22 reviews on Google“Chestelm Health and Rehabilitation Center receives polarized feedback, with many families praising the dedicated therapy team and attentive nursing staff for short-term rehab. However, significant concerns have been raised regarding medication management errors, hygiene standards, and administrative transparency. Prospective families should weigh the positive reports of staff engagement against serious allegations of neglect and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Warm, attentive nursing assistants
- Active recreation and family-inclusive events
- Effective short-term rehabilitation outcomes
Concerns
- Medication management errors and missed doses (mentioned by 2 reviewers)
- Hygiene and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into the daily routine for long-term residents?
- 2I noticed that family-inclusive events are a highlight here; could you share some examples of recent activities that families have particularly enjoyed?
- 3To ensure the highest level of safety, what specific protocols or double-check systems do you have in place for medication administration and tracking?
- 4How does your housekeeping team maintain the facility's environment throughout the day, and what is your process for addressing deep-cleaning needs in resident rooms?
- 5With your high CMS ratings for health inspections, how do you maintain such consistent standards of care across your nursing and support staff?
- 6In the event of a medical concern, what is the communication process for keeping family members informed and involved in the care plan?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT/Social work staff are exceptional. He is going home stronger than before his surgery. The nursing staff were attentive, kind and caring and always went above and beyond in their service and assistance.”
“Sometimes my elderly mom would not get the right medicine or not get her medicine at all.”
“Everyone from the administrator on down ran around making sure everyone had enough to eat and was having a good time. Kudos to everyone at Chestelm.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chestelm has recurring problems with family communication and care planning across multiple surveys, with families filing complaint reports that triggered federal investigations. The facility repeatedly failed to properly notify families of resident injuries or changes in condition, ensure adequate care planning, and provide appropriate nutrition and safety oversight. While all deficiencies show correction dates, the pattern of similar issues reappearing suggests ongoing challenges with fundamental care coordination that families should discuss during visits.
Aug 13, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 26, 2024Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Feb 15, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jan 30, 2020Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Chestelm Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Epright, Brinton
Owner
Epright, Evelyn
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit chestelm.com
Medicare data downloads
Original nursing home datasets
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