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Nursing HomeMedicaid

Complete Care at Harrington Court

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

59 Harrington Ct, Colchester · Colchester, CT 06415130 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 147 Google reviews

5
4
3
2
1
Complete Care at Harrington Court Nursing Home in Colchester, CT — Street View
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What this means for your family

While the rehab therapy team is frequently praised for helping patients regain independence, the facility suffers from significant, recurring issues with staffing levels and administrative communication. We strongly advise families to conduct unannounced visits during weekends or evenings to observe the actual care environment, as these are the times when neglect is most frequently reported.

Google Reviews

Google Reviews

147 reviews on Google
Complete Care at Harrington Court receives highly polarized reviews, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and inconsistent care, particularly during off-hours and weekends. Families considering this facility should weigh the positive reports of physical therapy outcomes against recurring complaints about neglect and administrative responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean8.0Activities7.0Meds3.0MemoryN/AComms2.0Value3.0

Strengths

  • Effective and compassionate rehabilitation therapy team
  • Clean and well-maintained physical environment
  • Friendly and welcoming front-desk staff
  • Professional and attentive nursing aides

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
  • Inconsistent medication management and care delivery (mentioned by 5 reviewers)
  • Unsatisfactory food quality (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(7)'21(15)'24(61)'26(15)

Distribution · 150 analyzed

5
102
4
16
3
4
2
5
1
23
15 reviews posted between Jul 2, 2024Jul 3, 2024 · 15 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your rehab therapy team and the friendliness of your front desk; how do those teams work together to support a new resident's transition?
  • 2With the importance of timely care, what specific steps are being taken to ensure nursing aides can respond quickly to call lights throughout the day?
  • 3How does the administration ensure that families are kept consistently updated on changes in a resident's care or health status?
  • 4Could you tell us more about the daily meal schedule and what steps are being taken to improve the variety and quality of the dining experience?
  • 5What is the protocol for managing medications, and how do you ensure there are no inconsistencies in delivery between shifts?
  • 6In the event of a medical emergency after hours, what is the process for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The rehab team Crystal, Amanda, Juliana and Ajay are very dedicated and compassionate. They are very prompt with every treatment.

Rehab patient · 2025★★★★★

I was shocked and saddened that my best friend’s fiancée was sitting in her own feces every time I visited her . She quickly slipped backwards from where she was at , and it became very obvious that the facility was nothing more than a convalescent home.

Long-term resident's family · 2024☆☆☆☆

My dad has been staying at Harrington Court for a little over a year now and we could not have been happier. The staff is wonderful and very kind with my dad.

Long-term resident's family · 2024★★★★
Source: 147 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility59.3%
Worse than Avg
Here
59.3%
US
12.1%
CT
19.7%
Capitol
18.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
CT
88.0%
Capitol
91.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
15.4%
CT
17.8%
Capitol
17.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
CT
24.9%
Capitol
24.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Capitol
93.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.3%
CT
17.4%
Capitol
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
CT
71.0%
Capitol
77.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
79.7%
CT
69.7%
Capitol
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Above state avg (12.8)
20 complaint-triggered

This facility has serious recurring problems with resident protection and care planning, with families filing 15 complaints that triggered federal inspections. Most concerning are repeated failures in preventing abuse and neglect, proper care planning, and providing adequate treatment according to doctor's orders. While the facility corrects most violations when cited, the same issues keep reappearing across multiple surveys, suggesting systemic problems that persist despite corrections.

Mar 26, 2026Complaint
5
0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 8, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Nov 13, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 10, 2025Routine
14
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Mar 28, 2025Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 21, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0806Potential for harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Harrington Court

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 67 of 85

Ownership & Management

Owners

Pc Ct Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

95%

Key personnel

Hoch, RobertW-2 Managing EmployeeStein, ShalomOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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