Complete Care at Harrington Court
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 147 Google reviews

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What this means for your family
While the rehab therapy team is frequently praised for helping patients regain independence, the facility suffers from significant, recurring issues with staffing levels and administrative communication. We strongly advise families to conduct unannounced visits during weekends or evenings to observe the actual care environment, as these are the times when neglect is most frequently reported.
Google Reviews
Google Reviews
147 reviews on Google“Complete Care at Harrington Court receives highly polarized reviews, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and inconsistent care, particularly during off-hours and weekends. Families considering this facility should weigh the positive reports of physical therapy outcomes against recurring complaints about neglect and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective and compassionate rehabilitation therapy team
- Clean and well-maintained physical environment
- Friendly and welcoming front-desk staff
- Professional and attentive nursing aides
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 8 reviewers)
- Inconsistent medication management and care delivery (mentioned by 5 reviewers)
- Unsatisfactory food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 150 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your rehab therapy team and the friendliness of your front desk; how do those teams work together to support a new resident's transition?
- 2With the importance of timely care, what specific steps are being taken to ensure nursing aides can respond quickly to call lights throughout the day?
- 3How does the administration ensure that families are kept consistently updated on changes in a resident's care or health status?
- 4Could you tell us more about the daily meal schedule and what steps are being taken to improve the variety and quality of the dining experience?
- 5What is the protocol for managing medications, and how do you ensure there are no inconsistencies in delivery between shifts?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team Crystal, Amanda, Juliana and Ajay are very dedicated and compassionate. They are very prompt with every treatment.”
“I was shocked and saddened that my best friend’s fiancée was sitting in her own feces every time I visited her . She quickly slipped backwards from where she was at , and it became very obvious that the facility was nothing more than a convalescent home.”
“My dad has been staying at Harrington Court for a little over a year now and we could not have been happier. The staff is wonderful and very kind with my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious recurring problems with resident protection and care planning, with families filing 15 complaints that triggered federal inspections. Most concerning are repeated failures in preventing abuse and neglect, proper care planning, and providing adequate treatment according to doctor's orders. While the facility corrects most violations when cited, the same issues keep reappearing across multiple surveys, suggesting systemic problems that persist despite corrections.
Mar 26, 2026Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 10, 2025Routine14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Ownership & Operations
Who Operates This Facility
Complete Care at Harrington Court
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 67 of 85
Ownership & Management
Owners
Pc Ct Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit ccharringtoncourt.com
Medicare data downloads
Original nursing home datasets
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