Central Island Healthcare
Strong Medicare quality ratings; families often praise dedicated and skilled physical/occupational therapy teams. Still worth an in-person visit.
based on 82 Google reviews

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What this means for your family
While Central Island has a strong reputation for its physical and occupational therapy programs, the recent increase in reports regarding neglect and slow response times is concerning. If you choose this facility, ensure you have a plan for frequent, unscheduled visits and clear communication with the nursing supervisor to monitor your loved one's daily care needs.
Google Reviews
Google Reviews
82 reviews on Google“Central Island Healthcare receives highly polarized reviews, with some families praising the dedicated rehabilitation staff and warm atmosphere, while others report severe neglect and poor communication. Recurring complaints focus on slow response times for call bells, hygiene issues, and inconsistent quality of care, particularly during night shifts. Potential families should be aware of the significant disparity between the experiences of those who had successful rehab outcomes and those who encountered systemic staffing and cleanliness failures.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical/occupational therapy teams
- Engaging and active recreation department
- Compassionate nursing staff (noted in several positive accounts)
- Clean and well-maintained facility (in specific wings/periods)
Concerns
- Slow or non-existent response to call bells, especially at night (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 4 reviewers)
- Inconsistent communication with family members regarding medical status (mentioned by 3 reviewers)
- Inadequate dietary management for specific health needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your therapy and recreation teams are highly regarded, could you walk us through how a typical day is structured to keep residents engaged and active?
- 2We understand that responding to resident needs promptly is vital; what is your current protocol for monitoring and answering call bells, particularly during the night shift?
- 3How does your nursing team ensure consistent support for residents who require assistance with toileting and personal hygiene throughout the day?
- 4Communication is very important to our family; what is your standard process for updating families on medical status changes and care plan adjustments?
- 5With a 3-star staffing rating, how do you ensure that your nursing staff has enough time to provide personalized attention to each resident's specific health and dietary needs?
- 6Could you explain how your team manages medication administration to ensure accuracy and consistency for residents with complex health requirements?
Personalized based on this facility's data
Key Review Excerpts
“The 11-7 shift my dad sat in his feces up to 3 hours after pushing the button they would come he would tell them his issue and they would say “I will be back “. This happened 3 times”
“The nursing staff was caring, patient and kind as they gave my mother top quality care and kept her smiling. Special kudos to sweet Doreen P. and the many others I met along the way.”
“She is a post stroke patient who has a low sodium, low/no sugar diet and yet despite writing this down on her food slips on a day to day basis, they always manage to screw it up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Central Island Healthcare shows a concerning pattern of recurring deficiencies across multiple areas, with one family filing a complaint that triggered an investigation. The facility repeatedly struggles with care planning, medication management, and fire safety systems across all four surveys. While all issues have correction dates, the persistence of similar problems in care planning, infection control, and building safety suggests ongoing operational challenges that families should carefully consider.
Jun 16, 2025Routine11
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 9, 2024Routine13
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 4, 2022Routine13
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Central Island Healthcare
for profit
Ownership & Management
Owners
Mittel, Jennifer
Owner
Ostreicher, Dvora
Owner
Ostreicher, David
Owner
Ostreicher, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit centralislandhealthcare.com
Medicare data downloads
Original nursing home datasets
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