See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Central Island Healthcare

Strong Medicare quality ratings; families often praise dedicated and skilled physical/occupational therapy teams. Still worth an in-person visit.

825 Old Country Rd, Plainview, NY 11803202 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 82 Google reviews

5
4
3
2
1
Central Island Healthcare Nursing Home in Plainview, NY — Street View
Street View

Watch Central Island Healthcare

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While Central Island has a strong reputation for its physical and occupational therapy programs, the recent increase in reports regarding neglect and slow response times is concerning. If you choose this facility, ensure you have a plan for frequent, unscheduled visits and clear communication with the nursing supervisor to monitor your loved one's daily care needs.

Google Reviews

Google Reviews

82 reviews on Google
Central Island Healthcare receives highly polarized reviews, with some families praising the dedicated rehabilitation staff and warm atmosphere, while others report severe neglect and poor communication. Recurring complaints focus on slow response times for call bells, hygiene issues, and inconsistent quality of care, particularly during night shifts. Potential families should be aware of the significant disparity between the experiences of those who had successful rehab outcomes and those who encountered systemic staffing and cleanliness failures.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated and skilled physical/occupational therapy teams
  • Engaging and active recreation department
  • Compassionate nursing staff (noted in several positive accounts)
  • Clean and well-maintained facility (in specific wings/periods)

Concerns

  • Slow or non-existent response to call bells, especially at night (mentioned by 5 reviewers)
  • Poor hygiene and failure to assist with toileting/incontinence (mentioned by 4 reviewers)
  • Inconsistent communication with family members regarding medical status (mentioned by 3 reviewers)
  • Inadequate dietary management for specific health needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(5)'19(8)'21(4)'23(15)'25(12)'26(10)

Distribution · 89 analyzed

5
48
4
9
3
2
2
3
1
27

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your therapy and recreation teams are highly regarded, could you walk us through how a typical day is structured to keep residents engaged and active?
  • 2We understand that responding to resident needs promptly is vital; what is your current protocol for monitoring and answering call bells, particularly during the night shift?
  • 3How does your nursing team ensure consistent support for residents who require assistance with toileting and personal hygiene throughout the day?
  • 4Communication is very important to our family; what is your standard process for updating families on medical status changes and care plan adjustments?
  • 5With a 3-star staffing rating, how do you ensure that your nursing staff has enough time to provide personalized attention to each resident's specific health and dietary needs?
  • 6Could you explain how your team manages medication administration to ensure accuracy and consistency for residents with complex health requirements?

Personalized based on this facility's data


Key Review Excerpts

The 11-7 shift my dad sat in his feces up to 3 hours after pushing the button they would come he would tell them his issue and they would say “I will be back “. This happened 3 times

Memory care family member · 2025☆☆☆☆

The nursing staff was caring, patient and kind as they gave my mother top quality care and kept her smiling. Special kudos to sweet Doreen P. and the many others I met along the way.

Long-term resident's family · 2020★★★★★

She is a post stroke patient who has a low sodium, low/no sugar diet and yet despite writing this down on her food slips on a day to day basis, they always manage to screw it up.

Long-term resident's family · 2024☆☆☆☆
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
OK
Registered nurses for medical care
Total Nursing
3.55hrs
87%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
26%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility58.4%
Worse than Avg
Here
58.4%
US
12.1%
NY
18.9%
Nassau
30.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
15.3%
NY
13.8%
Nassau
11.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
19.4%
NY
20.2%
Nassau
15.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.4%
NY
13.8%
Nassau
13.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Nassau
93.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
NY
14.8%
Nassau
13.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.9%
Better than Avg
Here
99.9%
US
81.8%
NY
77.0%
Nassau
80.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
79.7%
NY
78.8%
Nassau
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NY
1.2%
Nassau
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
1 complaint-triggered

Central Island Healthcare shows a concerning pattern of recurring deficiencies across multiple areas, with one family filing a complaint that triggered an investigation. The facility repeatedly struggles with care planning, medication management, and fire safety systems across all four surveys. While all issues have correction dates, the persistence of similar problems in care planning, infection control, and building safety suggests ongoing operational challenges that families should carefully consider.

Jun 16, 2025Routine
11
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 9, 2025Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 9, 2024Routine
13
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 4, 2022Routine
13
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Central Island Healthcare

Organization Type

for profit

Ownership & Management

Owners

Mittel, Jennifer

Owner

25%

Ostreicher, Dvora

Owner

25%

Ostreicher, David

Owner

Ostreicher, Michael

Owner

Key personnel

Jemi Dade Management LLCManagerButchma, OlafManagerDoyle, CathieManagerOstreicher, DvoraManagerOstreicher, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call