Somerset Gardens
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
Somerset Gardens is widely praised for its compassionate staff and vibrant activities, making it a strong contender for memory care. However, because a few families have reported communication lapses and concerns regarding the consistency of care, we recommend asking specifically about their protocols for notifying families during medical incidents and what their process is for handling resident health changes.
Google Reviews
Google Reviews
47 reviews on Google“Somerset Gardens is highly regarded by many families for its warm, attentive staff and engaging activities, particularly within the memory care 'Country Cottage' unit. While most reviews are glowing, a few families have raised serious concerns regarding communication lapses, inconsistent care quality, and issues surrounding medical incidents or discharge practices.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Active and engaging recreation department
- Strong communication from memory care leadership
- Clean and well-maintained facility
Concerns
- Inconsistent communication regarding resident status or medical incidents (mentioned by 2 reviewers)
- Discrepancies between promised services and actual delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that ongoing family input to improve the daily experience for residents?
- 2With such a vibrant recreation department, what are some of the most popular activities or outings that residents are currently participating in?
- 3We want to ensure we stay well-informed about our loved one's health; what is your formal process for keeping families updated when there is a change in a resident's status or a medical incident?
- 4To help us set clear expectations, could you walk us through how you ensure that the specific services outlined in a resident's care plan are consistently delivered day-to-day?
- 5Given the size of Somerset Gardens, how do you maintain that warm, attentive atmosphere that so many families have praised in your community?
- 6How does your leadership team coordinate between the nursing staff and the activity coordinators to ensure that medical needs don't interfere with a resident's ability to stay engaged in the community?
Personalized based on this facility's data
Key Review Excerpts
“My almost deaf, 99yr old father with dementia Iived at Cottage for the last 8 months of his life. Jazzmine, the case manager, made sure he was well cared for and content. Jazzmine kept me updated on his status and was always upbeat with him.”
“My mother lived independently there for two years and enjoyed many of the activities offered through the terrific recreation department. (Hugs to Barbara and Stephanie!) Canasta, MaJong, movies, painting, and Bingo were just some of her favorites.”
“My father entered the memory care unit of Somerset Gardens almost a year ago and despite having dementia he seems to be enjoying a higher quality of life than when he was home. We believe this is due to the wonderful staff who take great care of him.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
16 violations from 13 inspections
Nov 19, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 14, 2025ComplaintCleanReport
No deficiencies found during this inspection.
May 31, 2025Other
Records and reports
May 31, 2025Other
Records and reports
Oct 21, 2024Complaint
Resident services.
Aug 7, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 19, 2024Routine
Admission and retention standards
Environmental standards
Aug 3, 2023Complaint
Records and reports
Resident protections
Records and reports
Resident protections
Environmental standards
Records and reports
Ownership & Operations
Who Operates This Facility
Somerset Gardens Senior Care, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit chelseaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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