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Nursing HomeMedicaid Investigative

Hilltop Park Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

290 S Monaco Pkwy, Hilltop · Denver, CO 80224160 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 61 Google reviews

5
4
3
2
1
Hilltop Park Post Acute Nursing Home in Denver, CO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 7)

Below average in CO · Below recommended RN staffing · Below chain average · $66,307 in fines

Source: Medicare data

What this means for your family

Hilltop Park offers a very active social environment and a clean facility, which many families appreciate. However, because there are recurring, serious allegations of neglect and unprofessionalism, we strongly recommend that you conduct unannounced visits during weekends or evenings to observe the actual quality of care firsthand.

Google Reviews

Google Reviews

61 reviews on Google
Hilltop Park Post Acute receives a high volume of positive feedback, with families frequently praising the compassionate nursing staff, clean environment, and engaging activities program. While the majority of reviews are glowing, a small but significant group of reviewers report serious concerns regarding patient neglect, unprofessional management, and poor communication during times of crisis. Families considering this facility should weigh the strong reports of dedicated care against these specific, concerning allegations of substandard treatment.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean9.0Activities10.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Warm, attentive, and compassionate nursing staff
  • Clean and well-maintained facility
  • Engaging and active life enrichment/activities program
  • Helpful and professional admissions and management team

Concerns

  • Allegations of patient neglect and poor quality of care (mentioned by 4 reviewers)
  • Unprofessional or rude behavior by management/staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02023(4)5.02024(26)3.22025(14)5.02026(21)

Distribution · 65 analyzed

5
54
4
1
3
0
2
0
1
10
16 reviews posted between Mar 26, 2026Mar 28, 2026 · 16 were 5-star
10 reviews posted between Jan 4, 2024Jan 4, 2024 · 10 were 5-star

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily quality of care?
  • 2With 160 residents here, how does your team ensure that each individual receives consistent, personalized attention throughout the day?
  • 3I see the facility has been working on some operational improvements; what specific steps are you taking to address recent health inspection findings to ensure the highest standard of safety?
  • 4Given the concerns some families have raised regarding communication, what is the best way for us to stay in the loop about our loved one's health status and daily needs?
  • 5The life enrichment program is highly praised; could you walk us through a few of the most popular activities that help residents stay connected and engaged?
  • 6In the event of a medical change or emergency, what is your protocol for notifying family members and coordinating care with our primary physicians?

Personalized based on this facility's data


Key Review Excerpts

The facility is clean, spacious, well kept, and had everything my uncle needed. Not

Long-term resident's family · 2024★★★★★

While the facility itself is a bit older and has the typical challenges of a busy rehabilitation center, the staff's compassion and dedication truly shine through.

Family member · 2026★★★★★

The activities keep him engaged, entertained, and feel involved with the community at Hilltop. I seriously would recommend Hilltop, I have been nothing but impressed.

Long-term resident's family · 2024★★★★★
Source: 61 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
59%
Registered nurses for medical care
Total Nursing
2.89hrs
70%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
19.5%
CO
11.3%
Denver
9.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
15.4%
CO
20.0%
Denver
23.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.5%
Worse than Avg
Here
15.5%
US
12.1%
CO
8.5%
Denver
6.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
15.3%
CO
14.4%
Denver
10.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
CO
21.7%
Denver
19.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
CO
13.8%
Denver
10.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
CO
76.3%
Denver
74.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.4%
Better than Avg
Here
90.4%
US
79.7%
CO
75.6%
Denver
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
CO
1.5%
Denver
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
3penalties
Above state avg (8.8)
15 complaint-triggered
$66,307 in fines

Families have filed multiple complaint reports, leading to 17 deficiencies including recent issues with wound care, resident rights, and staff training. The facility has recurring problems with wound care management (appearing in both 2021 and 2024), resident discharge procedures, and building safety systems, though all deficiencies show correction dates, suggesting the facility addresses identified problems when cited by inspectors.

Dec 4, 2025Complaint
1
0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

Jul 29, 2024Complaint
12
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0622Potential for harm · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0661Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0624Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0774Potential for harm · IsolatedCorrected

Administration Deficiencies

Help the resident with transportation to and from laboratory services outside of the facility.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Mar 7, 2024Routine
9
0695Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Mar 7, 2024Complaint
1
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 25, 2023Complaint
1
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Sep 28, 2023Routine
1
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Jul 29, 2024

$53,372

Payment Denial

Jul 29, 2024

10-day denial

Fine

Mar 7, 2024

$12,935

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hilltop Park Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 189 of 260

Ownership & Management

Owners

Panther Master Tenant, LLC

Owner · Organization

100%

Providence Group Nh, LLC

Owner (parent company) · Organization

100%

Key personnel

Horton, ChristopherContracted Managing EmployeeAshcroft, JonathanW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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