Hilltop Park Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 61 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 7)
Below average in CO · Below recommended RN staffing · Below chain average · $66,307 in fines
What this means for your family
Hilltop Park offers a very active social environment and a clean facility, which many families appreciate. However, because there are recurring, serious allegations of neglect and unprofessionalism, we strongly recommend that you conduct unannounced visits during weekends or evenings to observe the actual quality of care firsthand.
Google Reviews
Google Reviews
61 reviews on Google“Hilltop Park Post Acute receives a high volume of positive feedback, with families frequently praising the compassionate nursing staff, clean environment, and engaging activities program. While the majority of reviews are glowing, a small but significant group of reviewers report serious concerns regarding patient neglect, unprofessional management, and poor communication during times of crisis. Families considering this facility should weigh the strong reports of dedicated care against these specific, concerning allegations of substandard treatment.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Clean and well-maintained facility
- Engaging and active life enrichment/activities program
- Helpful and professional admissions and management team
Concerns
- Allegations of patient neglect and poor quality of care (mentioned by 4 reviewers)
- Unprofessional or rude behavior by management/staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily quality of care?
- 2With 160 residents here, how does your team ensure that each individual receives consistent, personalized attention throughout the day?
- 3I see the facility has been working on some operational improvements; what specific steps are you taking to address recent health inspection findings to ensure the highest standard of safety?
- 4Given the concerns some families have raised regarding communication, what is the best way for us to stay in the loop about our loved one's health status and daily needs?
- 5The life enrichment program is highly praised; could you walk us through a few of the most popular activities that help residents stay connected and engaged?
- 6In the event of a medical change or emergency, what is your protocol for notifying family members and coordinating care with our primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, spacious, well kept, and had everything my uncle needed. Not”
“While the facility itself is a bit older and has the typical challenges of a busy rehabilitation center, the staff's compassion and dedication truly shine through.”
“The activities keep him engaged, entertained, and feel involved with the community at Hilltop. I seriously would recommend Hilltop, I have been nothing but impressed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, leading to 17 deficiencies including recent issues with wound care, resident rights, and staff training. The facility has recurring problems with wound care management (appearing in both 2021 and 2024), resident discharge procedures, and building safety systems, though all deficiencies show correction dates, suggesting the facility addresses identified problems when cited by inspectors.
Dec 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Jul 29, 2024Complaint12
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Mar 7, 2024Routine9
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Mar 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 25, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Sep 28, 2023Routine1
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jul 29, 2024
$53,372
Payment Denial
Jul 29, 2024
10-day denial
Fine
Mar 7, 2024
$12,935
Ownership & Operations
Who Operates This Facility
Hilltop Park Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 189 of 260
Ownership & Management
Owners
Panther Master Tenant, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit hilltopparkpa.com
Medicare data downloads
Original nursing home datasets
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