Courtyards at Mountain View, the
Families consistently rate this highly — reviewers highlight warm, helpful transition and sales staff. Schedule a visit to confirm the fit.
based on 180 Google reviews

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What this means for your family
While the facility is physically beautiful and the sales team is exceptionally helpful during the move-in process, there is a clear pattern of operational decline. Families should be extremely cautious regarding the memory care unit and should demand specific, written guarantees regarding staffing ratios and transportation reliability before committing.
Google Reviews
Google Reviews
180 reviews on Google“The Courtyards at Mountain View is frequently praised for its beautiful, clean facility and a highly regarded sales and transition team, particularly Hani Pullen, who is credited with making the move-in process smooth for families. However, the facility faces significant criticism regarding high staff turnover, inconsistent food quality, and serious concerns about care standards in the memory care unit, including reports of slow response times and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, helpful transition and sales staff
- Clean, modern, and well-maintained facility
- Active social environment and diverse activity calendar
- Welcoming and polite front desk personnel
Concerns
- High staff turnover and inconsistent management (mentioned by 4 reviewers)
- Poor food quality and dining service (mentioned by 4 reviewers)
- Inadequate or unreliable transportation services (mentioned by 2 reviewers)
- Safety and care quality in Memory Care unit (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2With such a large and active community, could you walk me through how your dining team is currently working to enhance the menu variety and meal service experience?
- 3Given the size of your facility, what specific steps are you taking to ensure consistent, high-quality care and staffing stability for residents?
- 4Could you describe the specialized training and safety protocols currently in place for the memory care unit to ensure residents feel secure and supported?
- 5Since an active social life is a priority for us, what are some of the most popular activities on your current calendar that help new residents build friendships?
- 6How do you manage transportation scheduling for medical appointments or community outings to ensure residents can rely on those services when they need them?
Personalized based on this facility's data
Key Review Excerpts
“The hallway on her floor smelled faintly of some kind of pet or human waste. Rehabilitation evaluations and treatments were promised but never followed up on.”
“We have cameras in my loved ones room she fell at 11pm and was on the floor all night nobody came to check on her until the 5am. We are highly disappointed.”
“Hani is kind, genuine, and amazing!! Incredible at organizing and thorough with her communication. I regularly hear new residents sharing the same sentiments regarding Hani.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Feb 10, 2026Complaint
A licensure complaint, prompted by #CO41464 and #CO41595, was completed on 2/10/26. A deficiency was cited. Based on record review and interview, the residence failed to comply with department reporting requirements for infectious diseases, affecting 85 current residents.Findings include:1. Reference The Mitigation Guidance, dated October 2025, read: "Facilities must report confirmed or suspected outbreaks immediately to the appropriate local public health agency or to Colorado Department of Public Health (CDPHE)."2. Record ReviewAn email from the residence, dated January 8, 2026, listed the names of residents and staff who had tested positive for COVID; however, the email was sent to an internal email address instead of the local or state health department as required. 3. InterviewOn 2/10/26 at approximately 1:30 p.m., the administrator stated that the residence had an outbreak at the end of December 2025 and January 2026. She stated that four residents tested positive for COVID-19. She stated that she had sent an email to what she believed was the CDPHE to report a COVID outbreak involving four residents. However, she mistakenly sent the email to an internal company address instead. She acknowledged her error in sending the information to the incorrect email. Additionally, she stated she was unaware outbreaks could be reported to the local public health department.
Dec 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 9, 2025Complaint
A licensure complaint, prompted by #CO39136 and #CO40879 was completed on 9/9/25. A deficiency was cited. Based on record review and interviews, the residence failed to comply with practitioner orders associated with medication administration except for those medications which a resident self-administers, affecting two of three sample residents (#2, #3). Findings Include:Record Review Resident #2 was admitted to the residence on 1/10/25 with a diagnosis including Anxiety Disorder, Depression, GERD, and Non-Epileptic seizures.a. Primidone 25 mgWritten practitioner' s orders for Resident #2 dated 1/11/25, directed the residence to administer primidone 25 mg tablet every morning. However, the August 2025 medication administration records (MAR) read that the medication was out of stock and not administered at 8:00 a.m. on 9/4/25 and 9/7/25.b. Primidone 50 mgWritten practitioner' s orders for Resident #2 dated 1/11/25, directed the residence to administer primidone 50 mg tablet every night. However, the August 2025 MAR read that the medication was out of stock and not administered at 8:00 p.m. on 9/4/25.c. Gabapentin Written practitioner' s orders for Resident #2 dated 2/4/25 directed the residence to administer Gabapentin 300 mg three times a day. However, the September 2025 MAR read that the medication was out of stock and not administered at 8:00 a.m. on 9/4/25 d.DuloxetineWritten practitioner' s orders for Resident #2 dated 1/11/25 directed the residence to administer duloxetine HCL 60 mg cap daily. However, the September 2025 MAR read that the medication was out of stock and not administered on 9/4/25. e. Propranolol Written practitioner' s orders for Resident #2 dated 7/8/25 directed the residence to administer propranolol HCL 20mg orally twice a day. However, the September 2025 MAR read that the medication was out of stock and not administered at 11:00 a.m. on 9/4/25. Similar deficient practice was also observed with Resident #3 InterviewsOn 9/9/25 at 3:25 p.m., the health and wellness director stated that she was unsure why medications were missed because they were on cycle. However..
Jun 26, 2025Complaint
A revisit survey was completed on 6/26/25 for all previous deficiencies cited on 1/15/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Jan 14, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 14, 2025ComplaintCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
180 reviews from families & visitors
Official Website
Visit pegasusseniorliving.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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