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Nursing HomeMedicaid Investigative

Lowry Hills Care and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10201 E 3rd Ave, Sunny Vale · Aurora, CO 80010108 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 9 Google reviews

5
4
3
2
1
Lowry Hills Care and Rehabilitation Nursing Home in Aurora, CO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (18 vs median 7)
  • High RN turnover (67%)

Below average in CO · Below recommended RN staffing · Below chain average · $3,650 in fines

Source: Medicare data

What this means for your family

The facility appears to be on an upward trajectory under new leadership, with recent reports of a more home-like environment and effective rehab care. However, because multiple people have struggled with communication, I recommend testing their responsiveness by calling the facility at different times of day before making a final decision.

Google Reviews

Google Reviews

9 reviews on Google
Lowry Hills Care and Rehabilitation receives high praise for its recent leadership improvements and a welcoming, home-like atmosphere. However, some visitors report significant challenges with communication and note that parts of the facility are in need of modernization.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean5.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated and caring staff
  • Positive recent leadership changes
  • Vibrant and inclusive community environment
  • Effective post-hospital rehabilitation

Concerns

  • Difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Facility requires physical updates and modernization (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42025(7)5.02026(3)

Distribution · 10 analyzed

5
9
4
0
3
0
2
0
1
1

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed there have been some recent leadership changes; how have these shifts impacted the daily culture and care approach for residents?
  • 2We understand the building is older, so could you walk us through any upcoming plans for physical renovations or modernization of the living spaces?
  • 3Communication is very important to our family; what is the best way for us to reach the nursing team directly if we have urgent questions or concerns?
  • 4Given the facility's focus on post-hospital rehabilitation, how do you coordinate care transitions to ensure residents stay on track with their recovery goals?
  • 5What does a typical day look like for a resident here, and how do you ensure the community environment remains vibrant and inclusive for everyone?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

This has been a wonderful experience for me following my hospital stay.

Rehab patient · 2026★★★★★

Noticeable difference in leadership over the past year. The team there really care about the residents. They have made a bunch of updates to the building to make it look like a home not just a nursing home.

Family member · 2026★★★★★

Getting ahold of anyone is exhausting. And the building is in desperate need of updating.

Visitor · 2025☆☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
15.5%
CO
20.0%
Arapahoe
14.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
CO
13.8%
Arapahoe
12.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.8%
Mixed vs Avgs
Here
12.8%
US
19.5%
CO
11.3%
Arapahoe
8.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.4%
CO
21.7%
Arapahoe
20.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
12.1%
CO
8.5%
Arapahoe
7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
CO
14.4%
Arapahoe
13.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
79.8%
CO
75.6%
Arapahoe
75.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
81.8%
CO
76.3%
Arapahoe
79.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Arapahoe
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
1penalties
Well above state avg (8.8)
9 complaint-triggered
$3,650 in fines

Families have filed complaints resulting in serious issues including abuse/neglect violations, pressure ulcer care failures, and unsafe patient transfers. The facility shows recurring problems with medication management, infection control, and resident care assistance that persist across multiple surveys from 2021 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas raises concerns about sustained quality improvement.

Jun 26, 2025Complaint
4
0627Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Apr 22, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 13, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 7, 2024Routine
21
0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

May 7, 2024Complaint
2
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Dec 6, 2023Complaint
1
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Dec 6, 2023

$2,516

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

7total
3deficiencies
Aug 19, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 19, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jun 26, 2025Complaint
N/A0000, 1014, 1536

Based on record review and interviews, the facility failed to ensure qualified a social services staff was employed to meet the social and emotional needs of the residents. Specifically, the facility failed to employ a qualified social worker. Findings include: .. III. Resident #1 A. Resident status Resident #1, age less than 65, was admitted on 3/20/25 and discharged home on 5/28/25. According to the May 2025 CPO, diagnoses included multiple sclerosis (a disease that damages nerves and affects muscle control), muscle weakness and autistic disorder (developmental disorder). .. *** CITATION TEXT NOT FOUND *** A survey prompted by complaint #CO40574 was completed on 6/25/25 to 6/26/25. Two deficiencies were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Jun 26, 2025Complaint
N/A0000, 0627, 0677 and 2 more

Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services and assistance for bathing for one (#6) of three residents reviewed for ADLs out of 13 sample residents. Specifically, the facility failed to provide Resident #6, who had cognitive impairments, incontinence care in a timely .. Based on observations, record review and interviews, the facility failed to provide an ongoing program to support residents in their choice activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident, encouraging both independence and interaction in the community for two (#1 and #6) of three residents reviewed for activities programming out of 10 sample residents. .. Based on observations, record review and interviews, the facility failed to provide food and drinks that accommodated resident allergies, intolerances and preferences for one (#4) of four residents out of 13 sample residents. Specifically, the facility failed to ensure Resident #4 was provided a vegetarian diet per her preference. .. III. Resident #1 A. Resident status Resident #1, age less than 65, was admitted on 3/20/25 and discharged home on 5/28/25. According to the May 2025.. *** CITATION TEXT NOT FOUND *** A complaint survey, prompted by #CO40216 and #CO40504 was conducted on 6/25/25 to 6/26/25. Four deficiencies were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Jun 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 22, 2025Complaint
N/A0000 & 0880

A complaint survey, prompted by #CO39690, #CO39756 and #CO39785 was conducted on 4/21/25 to 4/22/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease.Specifically, the facility failed to ensure:-A clean location was provided for wound care supplies; and,-Enhanced barrier precautions (EBP) and proper hand hygiene were followed for wound care activities.Findings include:I. Professional referenceAccording to the Centers for Disease Control and Prevention (CDC), Implementation of Personal Protective Equipment (PPE) Use in Nursing Homes to Prevent Spread of Multidrug-resistant Organisms (MDRO)' s, (4/2/24), retrieved on 4/23/25 from https://www.cdc.gov/long-term-care-facilities/hcp/prevent-mdro/PPE.html, "Enhanced Barrier Precautions (EBP) are an infection control intervention designed to reduce transmission of resistant organisms that employ target gown and glove use during high contact resident activities."EBP may be indicated (when contact precautions do not otherwise apply) for residents with any of the following: wounds or indwelling medical devices, regardless of MDRO (multidrug resistant organism) colonization status and infection or colonization with an MDRO."Examples of high contact resident care activities requiring gown and glove use for EBP include: dressing, bathing/showering, transferring, providing hygiene changing linens, changing briefs or assisting with toileting, device care or use (central line, urinary catheter, feeding tube, tracheotomy/ventilator), wound care (any skin opening requiring a dressing)."According to the CDC Clinical Safety, Hand Hygiene for Healthcare Worker (2/17/24), retrieved on 4/23/25 from https://www.cdc.gov/clean-hands/hcp/clinical-safety, "Know when to clean your hands: immediately before touching a patient, before performing an aseptic task such as placing an indwelling device or handling invasive medical device..

Apr 9, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lowry Hills Care and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Sweetwater Care

Chain Size

10 facilities nationwide

Chain avg rating: 2.8/5 · Rank 7 of 9

Ownership & Management

Owners

Sweetwater Care Opco LLC

Owner · Organization

100%

Chesley, Aaron

Owner (parent company)

50%

Key personnel

Medlock, RebeccaW-2 Managing EmployeeChesley, AaronOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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