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Assisted Living Investigative

Cedarbrook Residential Center

Reviewer concerns include theft of personal belongings and medication (mentioned by 2 reviewers) — investigate before committing.

1267 Pinnacle Church Road, Nebo, NC 2876180 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.3/5

based on 6 Google reviews

5
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What this means for your family

This facility presents significant risks regarding the security of personal property and medication management. If you consider this facility, you must implement strict oversight of your loved one's belongings and verify the integrity of the nursing staff's medication administration protocols.

Google Reviews

Google Reviews

6 reviews analyzed
Families should exercise extreme caution as recent reviews highlight severe issues regarding the theft of personal belongings and the loss of essential medications. While some older reviews are positive, recent feedback describes a distressing environment involving unprofessional staff behavior and poor facility hygiene.

Quality Themes

Tap a score for details
Food1.0Staff1.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms1.0ValueN/A

Concerns

  • Theft of personal belongings and medication (mentioned by 2 reviewers)
  • Unprofessional or malicious staff behavior (mentioned by 2 reviewers)
  • Poor facility odor and food quality

Rating Trends

Tap a year to see what changed

2341.02018(1)5.02020(1)5.02021(1)1.02024(1)1.02025(1)1.02026(1)

Distribution

5
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4
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4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk me through the specific protocols your team uses to ensure medications are administered accurately and stored securely?
  • 2What steps is the facility taking to improve the dining experience and ensure the variety and quality of meals provided to residents?
  • 3How does the staff approach resident communication to ensure both the residents and their families are always kept in the loop regarding daily care?
  • 4What are some of the favorite daily activities or social outings that the residents here enjoy participating in?
  • 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying the family?
  • 6What recent improvements have been made to the facility's cleaning schedules and overall upkeep of the common areas?

Personalized based on this facility's data


Key Review Excerpts

I was shocked that his meds were not returned to us as they often are when I have pick my child up from hospitals, respite places, group homes ...

Family of a resident · 2026☆☆☆☆

Things are routinely stolen by other residents and our son's toilet kit was taken by the night nursing staff. Night nurse played "mind games" with our none son, making him return every 15 minutes in the evening for his anxiety meds while she smoked or told him, "Come back later."

Family of a resident · 2025☆☆☆☆

Your CNA Nicole thinks its okay to screen shot and share peoples private health information to be vindictive and malicious.

Reviewer alleging privacy violation · 2018☆☆☆☆
Source: 6 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

14total
15deficiencies
Nov 14, 2025Complaint
Housekeeping And FurnishingsD074

The facility failed to maintain clean and safe walls, ceilings, and floors. Specifically, a common bathroom had feces on the toilet seat and smeared on the wall, the shower stall contained a black substance in the grout, and dining room ceiling fans were coated in thick dust while in use during meals.

Nov 14, 2025Complaint
Housekeeping And FurnishingsD 074

The facility failed to maintain clean and safe surfaces in common areas. Specifically, a shared bathroom contained feces on the toilet, walls, and shower grout, and dining room ceiling fans were coated in thick dust while in use during resident meals.

Jan 26, 2024Complaint
Training On Cardio-Pulmonary Resuscitation10A NCAC 13F .0507

The facility failed to ensure at least one CPR-certified staff person was on the premises for each shift, as evidenced by 12 out of 13 sampled days in December 2023. Additionally, 14 of 20 direct care staff members lacked current documentation of CPR training completed within the last 24 months.

Jan 26, 2024Complaint
Training On Cardio-Pulmonary ResuscitationD 167

The facility failed to ensure at least one staff person on the premises for each shift had completed a CPR and choking management course within the last 24 months. Specifically, 14 out of 20 sampled direct care staff lacked current CPR documentation, and there were multiple instances between 12/19/23 and 12/31/23 where no CPR-certified staff were present in the building for several hours.

Nov 16, 2022Follow-up
Health CareD 273

The facility failed to ensure necessary follow-up for a resident's medical needs. Specifically, after a physician ordered a referral to a gastroenterologist following an ER visit for altered mental status, the facility failed to confirm the appointment was scheduled, as the specialist's office had not received the referral.

Aug 12, 2022Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident with a history of aggressive behavior and substance abuse. Specifically, staff did not properly respond to the resident's verbalized threat to harm others following an escalation in behavior.

Oct 30, 2019Follow-up
Medication AdministrationD 358

The facility failed to ensure medication administration was in accordance with physician orders for one resident. Specifically, oxycodone/APAP was not administered as prescribed due to the medication being unavailable at the facility, and there was no documentation that the pharmacy had been contacted to resolve the issue.

Oct 30, 2019Follow-up
Medication AdministrationC-tag

The facility failed to ensure medication administration was in accordance with physician orders for one resident. Specifically, the resident was without prescribed oxycodone/APAP from 08/31/19 to 09/03/19 because staff failed to request a refill and did not document any attempts to contact the pharmacy regarding the unavailable medication.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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