Cedar Hollow Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (63%)
- High RN turnover (75%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $39,697 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly due to their highly rated physical and occupational therapy departments. However, families should be extremely vigilant regarding communication from the social work department, as multiple reviewers reported sudden and unprofessional discharge notices.
Google Reviews
Google Reviews
63 reviews on Google“Families considering Cedar Hollow Rehabilitation Center will find a facility highly praised for its exceptional physical and occupational therapy teams and its clean, modern, 'resort-like' environment. While many reviewers laud the caring nature of the nursing staff, there are significant, serious allegations regarding sudden discharge notices and unprofessional communication from social workers that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and modern, upscale facility
- Caring and professional nursing staff
- High-quality, healthy meal options
Concerns
- Unprofessional communication and sudden discharge threats from social workers (mentioned by 3 reviewers)
- Inconsistent staffing/responsiveness to call buttons (mentioned by 2 reviewers)
- Failure to follow specific dietary or medical requirements (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses for all 5-star reviews, rarely acknowledging specific details or staff members mentioned. For negative reviews, they use a consistent template to request offline communication via specific email addresses.
Questions for Your Tour
- 1I noticed the facility is described as very clean and modern; could you tell me more about the amenities available for residents in the common areas?
- 2How do you ensure that specific dietary needs and medical requirements are strictly followed for every resident?
- 3With the high praise for your physical and occupational therapy, how do you coordinate those sessions with a resident's daily routine?
- 4What is the process for communicating important updates or changes in care between the nursing staff and family members?
- 5How do you manage call button responsiveness during shift changes or overnight hours to ensure residents are never left waiting?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“After my stroke, I was told I would be “never walk again”, now thanks to this staff of angels, I can walk 400 feet without a cane or walker!”
“The medical staff listened to the family regarding patient history and responded accordingly. The physical therapy department was excellent and provided both wonderful physical therapy and emotional encouragement!”
“Suddenly I got a call that she was a problem and she needs to move out immediately. I had not been called or notified of any problems and was shocked.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 25 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve medication management, daily care assistance, and infection control, with these issues persisting across multiple years rather than being fully resolved. While the facility corrects deficiencies when cited, the high volume of family complaints and repeat violations in critical care areas suggest ongoing quality concerns that warrant careful consideration.
Jan 14, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 30, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 6, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 6, 2025Complaint9
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Dec 12, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Dec 30, 2025
$22,925
Fine
May 10, 2024
$16,772
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
GO OPERATIONS 7 LLC
DANA L L PARKER
Chain Affiliation
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 7 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit cedarhollowrehab.com
Medicare data downloads
Original nursing home datasets
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